Nautilus Hyosung


ERROR CODEERROR DESCRIPTIONSOLUTION
0Normal StatusNormal Status
400Dark light sensor test error (CS11A, CS11B, CS4) during initializing.1. Check if each sensor is mounted. 2. If error occurs when checking CS11A cable operation, replace a sensor. 3. If error occurs when checking CS11B cable operation, replace a sensor. 4. If error occurs when checking CS4 cable operation, replace a sensor.
4000Error of being removed 2nd cassette before separate rejection
4004Error of being removed 2nd cassette before separate rejection1. Set cassette #2 correctly 2. Check the catcher inside cassette #2 guide
5300No Savings Account
10301DEV_PIN
20001Unable to load a cassette.Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser.
20002Low cash.Replenish the cash-if using less than 75 bills, disable the ÒLow Cash WarningÓ in the Transaction Setup Menu.
20003Reject Bin full.Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnÕt help, check AP, BIOS and CDU ROM versions.
20004Vault Door is open.Close the vault door. Check door switch.
20005Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization.1. Check Cash Dispenser Unit information. 2. check battery back-up SRAM.
20010Receipt paper jamRemove any jammed paper from the printer.
20011TPH Headup Lever OpenCheck Headup Lever.
20012Receipt printer feed plate openClose the feed plate.
20013Out of receipt (Receipt paper empthy)Replenish the receipt paper.
20014Receipt printer head overheated before printingCheck the printer head and change if necessary.
20015The feed lever of the recipt printer is open. It was detected that the feed lever was open before ther receipt printer started to operate.Clear jammed notes or call your service personnel.
20016Note detected in stacker (shutter or presenter type)Clear any notes from the stacker.
20101Receipt printer lever opened1. Close the lever of print head completely
20102Receipt printer head overheated1. Wait the time until the temperature of head adequately slow down and try to initialize
20103Receipt paper jam1. Remove jammed paper between printer head and rollers
20104Receipt paper empty1. Replenish receipt paper 2. Check the status of sensor and its connector
20105Receipt paper setting error1. Check the status of setting paper 2. Check the status of sensor and its connector
20106Command is received while doing self-test1. After terminating self-test and initialize receipt printer
20107No receipt paper1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector
20108Receipt paper cutting error1. Check the Cutter module 2. Check if printer head lever is properly close
20109No sensing black mark (dark sensor)1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)
20215Sensor detects note in delivery path before CDU dispensesRemove note from the CDU delivery path.
20801Receipt printer lever opened1. Close the lever of print head completely
20802Receipt printer head overheated1. Wait the time until the temperature of head adequately slow down and try to initialize
20803Receipt paper jam1. Remove jammed paper between printer head and rollers
20804Receipt paper empty1. Replenish receipt paper 2. Check the status of sensor and its connector
20805Receipt paper setting error1. Check the status of setting paper 2. Check the status of sensor and its connector
20806Command is received while doing self-test1. After terminating self-test and initialize receipt printer
20807No receipt paper1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector
20808Receipt paper cuttimg error1. Check the Cutter module 2. Check if printer head lever is properly close
20809No sensing black mark (dark sensor)1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)
21315CS4 sensor detects note in delivery path befoe CDU dispensesRemove note from the CDU delivery path.
40000Cash Dispenser(CDU) received the undefined command from AP software1. Get the trace file and log files in D:\trace 2. Call your attendant
40011Notes are detected on tray(CS2 Sensor) before dispensing1. Remove notes on CS2 sensor 2. Clean CS2
40012CS3 Dark detection during initializing or Dispense reserved operation1. Remove the remaining notes or foreign objects on the gate 2. Check if the CS3 sensor bracket is bended. 3. Check if the CS3 sensor cable is disconnected4. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.
40013CS2 and CS3 Dark detection during initializing or dispense reserved operationThe same as #40011 and #40012 error handling
40014CS4A sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS4A
40015CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4A
40016CS3 and CS4A Dark detection during initializing or dispense reserved operationThe same as #40011 and #40012 error handling
40017CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operationThe same as #40011, #40012 and #40014 error handling
40018CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path.
40019CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS4B
40021CS1A sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1A
40022CS1B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1B
40023CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1A and CS1B
40028CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS13
40029CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1A and CS13
40030Failed in checking the main motor echo1. Initialize 2. Check Main Motor Encoder Slit 3. Initialize after Power On/Off 4. Check Encoder Sensor CS8 BRKT 5. Check CS8 Sensor Cable 6. Change Main Motor Encoder Slit Sensor CS8
40031Failed in checking the reject gate solenoid echo
40032Failed in checking the present gate solenoid echo
40033Check sum error (No information is set)1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Initialize3. Initialize after executing Cash Dispenser Information Set(ÔPÕ) Command4. Change Cash Dispenser B/D
40034Error of two sheets detecting sensor(CS5_1)1. Check CS5_1 Sensor Cable 2. Check second Dip Switch in Cash Dispenser B/D 3. Change CS5_1 Sensor
40035Error two sheets detecting sensor(CS5_2) for initializing1. Check CS5_2 Sensor Cable 2. Check second Dip Switch in CDU B/D3. Change CS5_2 Sensor
40036Error of CS 2, CS13 sensor during initialization
40037Error of 2 sheets detecting sensor(CS5_1/CS5_2)1. Check Cash Dispenser Board Segment 2. Initialize 3. Read data of ÔRead Double SensorÕ Command
40038Error in checking SRAM
40039Gate operation sensor (CS3) error1. Initialize after removing notes or dust2. Check CS3 Sensor BKRT3. Check CS3 Sensor Cable4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Replace Reject Solenoid 1
40040Cassette is removed during dispensing1. Check the cassette catcher 2. Set the cassette properly
40041Error if re-driving is over 5 times during separated rejection1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check dust existing in CS5 Sensor Guide 5. Check dust existing in Main Motor Encoder Slit6. Check index value of notes each cassette
40042In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes1. Check notes dispensed and rejected 2. Remove notes jammed in CDU 3. Remove dust in CS13 Sensor 4. Exchange sensor after abnormal operating CS13 Sensor
40043Error if total reject is more than 20 sheets1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check dust in existence CS5 Sensor Guide 5. Check notes index value
40044Error if continuous 5 times are rejected1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Check dust in Main Motor Encoder Slit 4. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Exchange CS8 Encoder Slit Sensor
40045In case the number of notes detected outlet sensor(CS13) is more than required notes.1. Check notes dispensed and rejected 2. Remove dust in CS13 Sensor 3. Exchange sensor after abnormal operating CS13 Sensor
40046Program error(Separated rejection)1. Initialize after Reset Power 2. Upgrade Cash Dispenser Firmware or Re-download 3. Exchange Cash Dispenser B/D
400471 cassette misfeed error (Separated rejection)1. Check notes in 1 Cassette 2. Check Sensor(CS6) Poll 3. Check jam in 1 cassette and reload 4. Remove dust in CS1A, CS1B Sensor5. Exchange 1 cassette box when there are many error
40049Error to dispense 0 sheets to be required(Separated rejection)1. Check received command 2. Check communication cable 3. Check Cash Dispenser Firmware Version
40051Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.1. Check the Cash Dispenser received command 2. Check the abnormal communication cable. 3. Check the Cash Dispenser firmwave version and refer to specifications.
40052The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B)1. Remove the remaining notes at a sensor in front of the CST 2. Realign notes in the cassette 3. Check abnormal clutch. 4. Check abrasion of the cassette box pick unit.
40053Error for the double note detection during separation.
40054Cash Dispenser EP Program Error during dispense operation (failed table search)1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser B/D
40055Timeout due to noteÕs length error passed through the CS13 during dispense operation1. Remove a jammed note between the tray and Cash Dispenser 2. Remove a jammed note at the position of the CS13 sensor3. Remove a dust on the CS13 sensor
40056Abnormal operation of the gate solenoid during dispense operation.1. Remove a jammed note on the gate 2. Remove notes in the reject box and remount the reject box 3. Check if the CS3 sensor bracket is bended. 4. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 6. Replace the reject solenoid 1
40057Sum check error of note index setting value in the CDU CST of EEPROM during initializing1. Read the CDU version to check CDU CST note index2. Reinitialize3. Initialize after executing the CDU Information Set(ÔPÕ) Command4. Replace the CDU board
40058Retract box position error during command reserved operation1. Mount the retract box or open the box cover 2. Check if CS62 sensor poll is abnormal 3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2).
40059Initial jam time error
40060Something is detected in C31AB sensor before dispensing bills from 3rd cassette.
40061Something is detected in C31AB sensor before dispensing bills.
40062Bills are remained in CS1AB sensor after dispensing bills.
40063Bills are remained in CS31AB sensor after dispensing bills
40070Something is detected on CS41AB sensor before dispensing bills from fourth cassette.
40072Something is detected on CS41AB sensor during dispensing bills.
40073Bills is remained in CS41AB sensor after dispensing bills.
40080Something is detected on CS15AB sensor before dispensing operation
40081Something is detected in C15AB sensor during dispensing operation
40082Bill is remained in CS15AB sensor after dispensing operation
40084Failed to close the CDU shutter (failed ten times retry)1. Remove foreign objects in the shutter unit. 2. Check the shutter motor connection cable. 3. Check a connection status of the TS004 and TS005 sensor. 4. Check the shutter camÕs rotation operation.
40085When the command of CDU shutter open or close is received in case of not being set CDU shutter.
40087Error failed to communicate with CDU shutter
40088Error occurs when cassette with ID is not mounted
40089Error occurs when the number of dispensed bills from cassette donÕt match with the number of detection by sensor
40090Mismatched number of check sheets1. Check dispensed check and reject check.2. Remove a jammed note on the CDU.3. Remove a dust or foreign objects on the CS13 sensor4. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting.
40091Reject error due to check skew during check dispense operation.. Check a checkÕs status in the reject box 2. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. 3. Check the CIU Module Print Head. 4. Realign check sheets in the check cassette box. _ Reset number of check sheets after troubleshooting.
40092Reject error due to abnormal check interval skew during check dispense operation.1. Check a checkÕs status in the reject box2. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Check the CIU Module Print Head.4. Realign check sheets in the check cassette box.5. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting.
40093Reject error due to long check sheet during check dispense operation.The same as #40092 handling.
40094Reject error due to short check sheet during check dispense operation.The same as #40092 handling.
40095Reject error due to 2 check sheetsÕ pick up during check dispense operationThe same as #40092 handling.
40096Reject error due to the abnormal half of check during check dispense operation.The same as #40092 handling.
40097Reject error due to abnormal check separation interval skew during check dispense operation.The same as #40092 handling.
40098Abnormal CIU detecting sensor during check dispense operation1. Clean CS31AB and CS41AB, or remove foreign objects. 2. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected.
40099CIU communications response timeout error during check dispense reserved operation or initializing.1. Reinitialize2. Check if the CIU communications serial cable is connected.3. Check if the CIU power cable is connected.
90001Card Swipe Error.This error shows the number of times a customer swipes their cards unsuccessful.
97120Unable to create INI file
97121Unable to read file
97122Unable to write file
97123Unable to close file
97124Unable to delete file
97125Unable to copy file
97126Unable to create directory
97190In case other command is executed in Cash Unit Exchange
97191In case it is not eh Cash Unit Exchange
97192Cash dispenser service is already cash in state
97193In case it is not the status of Cash In
97194In case the ID of cassette donÕt match
97195In case the cassette counting donÕt match
97196In case the number of cassette donÕt match
97197In case the dispensed bills are different from the requested ones.
97198In case two ID are same in cassette
97200Failed to communicate with Receipt printer when connected to SP open1.Check if communication cable or com port is not connected
97414Dark light sensor error (CS4) during idle status of cash dispenser
97423Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser
97428Dark light sensor error (CS13) during idle status of cash dispenser
97447Cassette 1 misfeed
208070Receipt paper runs out of after printing1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor
400000Dark light sensor test error (CS31A, CS31B) during initializing.1. Check if each sensor is mounted.1. Check if each sensor is mounted. 2. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. 3. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. 4. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 5. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
972210Field is not Found1. Reboot ATM 2. Call your attendant
977010Serial port open failCheck Cable / Device
1030100DEV_PIN (Key data error from host)1. Contact to host
1101910LOST CARD, DEV_MCU
1102910LOST WITHDRAW CASH, DEV_CSH
1102920LOST DEPOSIT CASH, DEV_CSH
1103910LOST CARD & SLIP, DEV_MCU | DEV_SPR
1106910LOST SLIP, DEV_SPR
1910000Undefined error1.Reinitialized Journal printer and check again
1910400The error of head right position1.After checking the head right position, try to reinitialized Journal printer and check again
1910800The error of Paper charger sub assembly1.Check the Paper charger and status of supplied paper
1912000Failed to print due to shortage of CR/LF1.Check if FFC cable is properly connected or short
1912100Paper out when checked status of initializing1.Check if supplied paper is running out of or occurred jam in return path
1914000Head overheat1.Turn off the power for a moment to slow down overheat of head and turn on the power
1914100Paper jam error1.Remove the jammed paper and initialize
2000100No cassetteInsert or re-insert the cassette(s). Check cassette sensor.
2000200Note shortageReplenish the cassette.
2000300Reject bin fullRemove notes from the reject bin and try the Cassette Total function again.
2000400Vault door openClose the vault door. Check door switch.
2000500Cash Dispenser Unit data setting errorCheck Cash Dispenser Unit information. (Currency, Denomination, etc)
2001000Receipt paper jamRemove any jammed paper from the printer.
2001200Receipt printer feed plate openClose the feed plate.
2001300Out of receipt (Receipt paper empthy)Replenish the receipt paper.
2001400Receipt printer head overheated before printingCheck the printer head and change if necessary.
2001600Note detected in stacker (shutter or presenter type)Clear any notes from the stacker.
2010100Receipt printer lever opened1. Close the lever of print head completely
2010200Receipt printer head overheated1. Wait the time until the temperature of head adequately slow down and try to initialize
2010300Receipt paper jam1. Remove jammed paper between printer head and rollers
2010400Receipt paper empty1. Replenish receipt paper2. Check the status of sensor and its connector
2010500Receipt paper setting error1. Check the status of setting paper2. Check the status of sensor and its connector
2010600Command is received while doing self-test1. After terminating self-test and initialize receipt printer
2010700No receipt paper1. Replenish receipt paper in paper charger2. Check the status of Near End sensor and its connector
2010800Receipt paper cuttimg error1. Check the Cutter module2. Check if printer head lever is properly close
2010900No sensing black mark (dark sensor)1. Check the status of Black mark sensor2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)
2021500Sensor detects note in delivery path before CDU dispensesRemove note from the CDU delivery path.
2080100Receipt printer lever opened1. Close the lever of print head completely
2080200Receipt printer head overheated1. Wait the time until the temperature of head adequately slow down and try to initialize
2080300Receipt paper jam1. Remove jammed paper between printer head and rollers
2080400Receipt paper empty1. Replenish receipt paper2. Check the status of sensor and its connector
2080500Receipt paper setting error1. Check the status of setting paper2. Check the status of sensor and its connector
2080600Command is received while doing self-test1. After terminating self-test and initialize receipt printer
2080700No receipt paper1. Replenish receipt paper in paper charger2. Check the status of sensor and its connector
2080800Receipt paper cutting error1. Check the Cutter module2. Check if printer head lever is properly close
2080900No sensing black mark (dark sensor)1. Check the status of Black mark sensor2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)
2131500CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin.Remove note from the CDU delivery path.
3000000To shows that received command was undefined
3000100To show command parameter error
3000200The reception of the command that impossible to implementation
3000400To show that error data was included in command
3000500To show that a command, which requires the card movement, was executed before IC contacts were released from the card
3001000To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways
3001100To show that status signal for shutter openis not received while shutter is open.
3001200To show that the Sensor is damaged or more that one card is inside ICRW.
3001300To show that the card longer than 92mm is inserted into ICRW
3001400To show that the card shorter than 78mm is inserted into ICRW
3001500To show that data in F-ROM is damaged
3001600To show that the card staying inside ICRW was moved up to the point where status request information change. To show that card was inserted into the ICRW through rear side by external force
3001700To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command.
3001800To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly.
3001900To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command
3002000To show that track has parity error
3002100To show that read error has happened in Multiple magnetic read command.
3002200To show that write error is detected through write/verify procedure.
3002300To show that only SS,ES,LRC are contained in the track. (no retry)
3002400To show that the card has no magnetic track(no retry)
3002500To show that quality error(Jitter,Preamble,Postamble) has happended in write verify.
3002600To show that the track has no SS.
3002700To show that the track has no ES
3002800To show that the track has no LRC error
3002900To show that the discordance of write data has happened in write verify.
3003000To show that power down(or power cut in short instant)is detected(or being detected).
3003100To show that DSR signal was turned to OFF(communication is cut)
3004000To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed.
3004100Failure at IC Contact solenoid or sensor ICD.
3004300Card could not be set to IC contack position/Failure at sensor PDI.
3004500ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate.
3004600To show that the ejected card has not been withdrawn during execution of Monitoring for removal command.
3005000Retract counter overflow.
3005100To show that Motor error has happened, through start/stop check in Initialize command.
3005300To show that read error in Digital Decode Read Command.
3006000To show that there found abnormal condition on the power-line.
3006100The receiving error for ATR.
3006200To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected.
3006300In case T=1 cards, after ATR receiving, IFS exchange is failed. ICRW detects time out.
3006400In case T=1 cards, after ATR receiving, IFS exchange is failed. ICRW detects protocol error.
3006500HOST tried to communicate with IC card without card activation.
3006600ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported.
3006900ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV.
3007000Failure at F-ROM operation.
3007100Firmware of User program code area is wrong.
4000000Receiving undefined command
4001100Detecting CS2 Dark (Front Access Type:Reject box is opened.)
4001400Detecting CS4A Dark
4001500Detecting CS2, CS4A Dark
4001800Detecting CS4B Dark
4001900Detecting CS2, CS4B Dark
4002100Detecting CS1A Dark
4002200Detecting CS1B Dark
4002300Detecting CS1A, CS1B Dark
4002800Detecting CS13 Dark
4002900Detecting CS1A, CS13 Dark
4003000Failed in checking the main motor echo1. Initializ2. Check Main Motor Encoder Slit3. Initialize after Power On/Off4. Check Encoder Sensor CS8 BRKT5. Check CS8 Sensor Cable6. Change Main Motor Encoder Slit Sensor CS8
4003100Failed in checking the reject gate solenoid echo
4003200Failed in checking the present gate solenoid echo
4003300Check sum error (No information is set)1. Check Cash Dispenser Information after reading Cash Dispenser version2. Initialize3. Initialize after executing Cash Dispenser Information Set(ÔPÕ) Command4. Change Cash Dispenser B/D
4003400Error of two sheets detecting sensor(CS5_1)for initializing1. Check CS5_1 Sensor Cable2. Check second Dip Switch in Cash Dispenser B/D3. Change CS5_1 Sensor
4003600Error of CS 2, CS13 sensor during initialization
4003700Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing1. Check Cash Dispenser Board Segment2. Initialize3. Read data of ÔRead Double Sensor Command
4003800Error in checking SRAM
4003900Gate operation sensor (CS3) error before initial recovery1. Initialize after removing notes or dust over Gate2. Check CS3 Sensor BKRT3. Check CS3 Sensor Cable4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Replace Reject Solenoid 1
4004000Cassette is removed during dispensing1. Check the cassette catcher2. Set the cassette properly
4004100Error if re-driving is over 5 times during separated rejection1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check dust existing in CS5 Sensor Guide5. Check dust existing in Main Motor Encoder Slit6. Check index value of notes each cassette
4004200In case the number of notes detected outlet sensor(CS13) is less than the number of required notes1. Check notes dispensed and rejected 2. Remove notes jammed in CDU 3. Remove dust in CS13 Sensor 4. Exchange sensor after abnormal operating CS13 Sensor
4004300Error if total reject is more than 20 sheets1. Check notes in Reject Box2. Rearrange notes in Cassette3. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Check dust in existence CS5 Sensor Guide5. Check notes index value
4004400Error if continuous 5 times are rejected
4004500In case the number of notes detected outlet sensor(CS13) is more than required notes1. Check notes dispensed and rejected 2. Remove dust in CS13 Sensor 3. Exchange sensor after abnormal operating CS13 Sensor
4004600Program error(Separated rejection)1. Initialize after Reset Power2. Upgrade Cash Dispenser Firmware or Re-download3. Exchange Cash Dispenser B/D
40047001 cassette misfeed error (Separated rejection)1. Check notes in 1 Cassette2. Check Sensor(CS6) Poll3. Check jam in 1 cassette and reload4. Remove dust in CS1A, CS1B Sensor5. Exchange 1 cassette box when there are many error
4004800Error if the number of dispensed notes is not matched to the requested1. Check CS13 sensor (note jam and dust)2. Replace CS13 sensor
4004900Error to dispense 0 sheets to be required(Separated rejection)1. Check received command 2. Check communication cable 3. Check Cash Dispenser Firmware Version
4005100Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.1. Check the Cash Dispenser received command2. Check the abnormal communication cable.3. Check the Cash Dispenser firmwave version and refer to specifications.
4005200The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B)1. Remove the remaining notes at a sensor in front of the CST2. Realign notes in the cassette3. Check abnormal clutch.4. Check abrasion of the cassette box pick unit.
4005300The error of double detection bills during dispense operation
4005400Cash Dispenser EP Program Error during dispense operation (failed table search)1. Initialize after resetting the power2. Upgrade the Cash Dispenser firmware or download software again3. Replace the Cash Dispenser B/D
4005500Timeout due to noteÕs length error passed through the CS13 during dispense operation1. Remove a jammed note between the tray and Cash Dispenser2. Remove a jammed note at the position of the CS13 sensor3. Remove a dust on the CS13 sensor
4005600Abnormal operation of the gate solenoid during dispense operation.1. Remove a jammed note on the gate2. Remove notes in the reject box and remount the reject box3. Check if the CS3 sensor bracket is bended.4. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Replace the reject solenoid 1
4005700Cash dispenser configuration error1. Replace cash dispenser PCB2. Reconfigure cash dispenser setup data
4005800Retract box position error during comman reserved operation1. Mount the retract box or open the box cover2. Check if CS62 sensor poll is abnormal3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2).
4005900Initial jam time error1. Remove jammed notes2. Clean the sensors (CS1~CS15) in cash dispenser
4006000Something is detected in C331A, CS31B sensor before dispense operation
4006100Something is detected in C331A, CS31B sensor before dispense operation
4006200Bills is staying in CS1A, CS1B sensor after dispense operation
4006300Bills is staying in CS31A, CS31B sensor after dispense operation
4007000Something is detected on CS41A, CS41B sensor before dispense operation
4007200Something is detected on CS41A, CS41B sensor before dispense operation
4007300Bills is staying in CS41A, CS41B sensor after dispense operation
4008000Something is detected on CS15AB sensor before dispensing operation
4008100Something is detected in C15AB sensor during dispensing operation
4008200Bill is remained in CS15AB sensor after dispensing operation
7000100ItÕs impossible to read the version after transferring to the CduSetup menu.
7000200ItÕs impossible to read the version after CDU Setup.
7000300UserÕs setting values are different from the actual written setting value.
7710891Host line failInconsistent with the message of Host
8216091Cash jammed on Cash Dispenser1. Remove jammed notes on Cash Dispenser return path2. Remove dust in CS1~CS4 sensor
8217091Card in card reader1. Remove card
8218091PBM EXIST
9701010Failed to connect communication between SP of PIN and EP of one1. Check if communication cable or COM port is not connected
9701012Failed to deliver to data of EPPÕs SP1. Check if communication cable or COM port is not connected
9701016Received data time out of EPP1. Check if communication cable or COM port is not connected
9701017Delivered data time out of EPPCheck if communication cable or COM port is not connected
9701031Failed to read Register of EPP1. Reboot ATM
9701040Failed to produce Thread of EPP1. Reboot ATM
9701060Failed to create buffer1. Reboot ATM
9701068MapView of File Fail in Create1. Initialize Pin SP. 2. Call your attendant
9701070Create Mutex Fail for SIU(Sensor)1. Initialize Pin SP. 2. Call your attendant
9701102COM handle is null for EPP1. Initialize Pin SP. 2. Call your attendant
9701111BCC error of EPP1. Check BCC logic of EPP
9701150Pinpad (EPP) is down when it receives an 'InitializingÕ command_ Reboot ATM _ Replace pinpad
9701151EPP is down when it receives an 'Get Status' command1. Reboot ATM 2. Replace pinpad
9701152EPP is down when it receives an 'Clear Func Key' command1. Reboot ATM 2. Replace pinpad
9704020Failed to create file
9704021Failed to read file
9704022Failed to write file
9704023Failed to close file
9704024Failed to delete file
9704025Failed to copy file
9704030Failed to create Registry
9704031Failed to read Registry
9704032Failed to write Registry
9704034Failed to delete file
9704040Failed to create Thread
9704043Failed to terminate Thread
9704050Failed to create Process
9704053Failed to terminate Process
9704060Failed to create Memory
9704061Failed to read Memory
9704062Failed to write Memory
9704063Failed to close Memory
9704068Invalid pointer
9704070Failed to create Mutex
9704073Failed to release Mutex
9704076Failed to wait time out Mutex
9704080Failed to create Event
9704086Failed to wait time out Event
9704100Failed to connect polling or timeout
9704101Failed to connect polling or line error
9704102Timeout to send polling
9704103Failed to close polling or timeout
9704104Failed to close polling or line error
9707012Failed to receive data of VFD
9707082Failed to deliver the message about Fire Event
9712000Failed to create file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712100Failed to read file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712200Failed to write file1. Reboot ATM2. Reinstall software3. Replace hard disk drive
9712300Failed to close file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712400Failed to delete file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712500Failed to copy file1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712600Failed to create directory1. Reboot ATM2. Reinstall software3. Replace hard disk drive
9719000Failed to execute an extra command in the status of Cash Unit Exchange1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719100In case of not being the status of Cash Unit Exchange out of End Exchange1. Reboot ATM2. Reinstall software3. Replace hard disk drive
9719200In case of carrying out Cash In Start command at two times1. Reboot ATM2. Reinstall software3. Replace hard disk drive
9719300In case of not being the status of Cash In out of End Cash In1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719400Invalid Cash Unit ID1. Reconfigure cash dispenser setup data
9719500Invalid Cash Unit number1. Reconfigure cash dispenser setup data
9719600The abnormal of the number of Cash Unit1. Reconfigure cash dispenser setup data
9719700No. of dispensed notes that software counts is not matched to it cash dispenser responded1. Initialize after resetting the power2. Upgrade the Cash Dispenser firmware or download software again3. Replace the Cash Dispenser B/D
9720000Receipt printer communication error during SP opening1. Check if communication cable or COM port is not connected
9721010Failed to connect communication1.Check if communication cable is properly connected or right status by test machine
9721012Failed to deliver data to control electronics1.Check if communication cable is properly connected or right status by test machine
9721016Failed to receive data from control electronics1.Check if communication cable is properly connected or right status by test machine
9721040Failed to produce Thread
9721080Failed to produce Event
9721111Off line status1. Check communication cable connected properly 2. Check power cable connected properly
9721112On busy1. Check printerÕs working status
9721121Mechanics Error1. Recover printerÕs mechanical Error 2. Reboot ATM
9721122Recoverable Error1. Recover printerÕs Error2. Reboot ATM
9721123Unrecoverable Error1. Reboot ATM
9721124Paper jammed1. Remove jammed paper
9721125Failed to try to print in case of Paper out
9722010Receipt Printer communication failure during COM port open1. Do RESET at Operator Function 2. Reboot ATM
9722020File Open Error1. Reboot ATM 2. Call your attendant
9722060Memory Allocate Error (PrintForm Allocate IndexBuffer Fail)1. Reboot ATM 2. Call your attendant
9722068Invalid Media Name1. Reboot ATM 2. Call your attendant
9722100Field Error (This Field must have initial value)1. Reboot ATM 2. Call your attendant
9723010Failed to open device1. Check the serial port or cable
9723016Time out to receive data1. Check the serial port or cable
9723017Send command time out error
9723019Polling down1. Check the serial port or cable
9730100IC CARD DENIAL
9730200IC CARD ONLINE DATA ERROR
9730300IC CARD ERROR
9740000Cash Dispenser communication failure during COM port open1. Do RESET at Operator Function2. Reboot ATM
9740010Fail to open port
9740020Failed to create file1. Reboot ATM 2. Call your attendant
9740025Failed to copy file1. Reboot ATM 2. Call your attendant
9740101In case incorrect cassette type is set.
9740102In case nonexistent Note Index is set.
9741100When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741400When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741800When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9742100When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9742800When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9744700Cash picking-up fail while cash in cassette #1 is enough1. Check bill jam or no note in cassette #12. Check cash dispenser
9745500System power off while dispensing
9770011Receive data failCheck Cable / Device
9770012Send data fail
9770013Serial port close failCheck Cable / Device
9770016Receive data timeoutCheck Cable / Device
9770017Send data timeoutCheck Cable / Device
9770032Registry write fail
9770034Registry delete fail
9770040Thread create fail
9770043Thread close fail
9770050ComMonitor4WBA.EXE create fail
9770060Shared Memory creation fail
9770111Transmitting incorrect command
9770121No defined currencyRun ÔOpenConnectionÕ again
9770122Not setting deposit direction, and Inquire Accept() methodSet direction using Direction() method
9770123Not setting deposit denomination, and Inquire Accept() methodSet denomination using Enable() method
9770124Set incorrect denomination when executing Enable()/Disable()Set correct denomination after confirming currency
9770125Set incorrect direction when executing Direction() methodSet correct direction
9770150Call Direction()/Enable()/Disable() method under no initializationAfter initialization, execute method
9799301MCU RETRACT OVERClear the count of retracted card at OP mode
9799499DISPENSER COUNT ERRORCheck the sensor on cash dispenser
9799601PBM RETRACT OVER
9799901DOOR CHECK1. Reboot ATM 2. Call your attendant
9799902LIGHT ERROR1. Reboot ATM 2. Call your attendant
9799903SPL ERROR1. Reboot ATM 2. Call your attendant
9799904PIN ERROR1. Reboot ATM 2. Call your attendant
9799905SENSOR CHECK1. Reboot ATM 2. Call your attendant
9799907UPS ERROR1. Reboot ATM 2. Call your attendant
9799908SCREEN ERROR1. Reboot ATM 2. Call your attendant
9900000A given command code is unidentified
9900001Parameter is not correct
9900002Command execution is impossible under Supervisor program code area
9900003Hardware is not present
9900004Command Data Error
9900006MCR does not have keys that decipher the data.
9900010card jam
9900011shutter failure
9900012sensor failure of PD1,PD2,PD3,PDI/Card remains inside.
9900013Irregular card length(LONG)
9900014Irregular card length(SHORT)
9900015F-ROM error
9900016The Card was moved forcibly
9900017jam error at retrieve
9900018SW1 or SW2 error
9900020Read Error (Parity Error)
9900021Read Error (Other)
9900023Read Error (Only SS-ES-LRC)
9900024Read Error (no encode and/or no magnetic stripe)
9900026Read Error (No SS)
9900027Read Error (No ES)
9900028Read Error (LRC Error)
9900030Power Down
9900040Card was pulled out during capture
9900045MCR ejected the card forcibly
9900046The ejected card has not been withdrawn until the specified time.
9900050Retract counter overflow
9900051Motor error
9900053Digital decode read error
9900070F-Rom write Error
9900071CRC error of user program code area
9900101Cannot create object errorSankyo DLL
9900102Device Not Ready ErrorSankyo DLL
9900103Cannot open port ErrorSankyo DLL
9900104Failed to begin thread errorSankyo DLL
9900105Device Already ConnectedSankyo DLL
9900400Retain bin FullSP
9900444Media JamSP
9900445Hopper EmptySP
9901000Device Not ConnectedSankyo DLL
9902000Cancel Command Session errorSankyo DLL
9903000Failed to send command errorSankyo DLL
9904000Failed to receive reply errorSankyo DLL
9905000Command CanceledSankyo DLL
9906000Reply TimeoutSankyo DLL
9910000SP Internal ErrorSP
11019100LOST CARD, DEV_MCU
11039100LOST CARD & SLIP, DEV_MCU | DEV_SPR
11059100LOST PB, DEV_PBM
11069100LOST SLIP, DEV_SPR
97221000Non-Indexed value for Indexed Field1. Reboot ATM 2. Call your attendant
400000000Dark light sensor test error (CS41A, CS41B) during initializing.1. Check the CDU information setting (4 Cassettes). 2. Check if each sensor is mounted. 3. If error occurs when checking the CS31B(4 CST FM B/D CN3) disconnection operation, replace a sensor. 4. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected. 5. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On) 6. If error occurs when checking the CS31A (4 CST FM B/D CN3) disconnection operation, replace a sensor.
972210000Invalid Field1. Reboot ATM 2. Call your attendant
4000000000Dark Light Test Error (CS10, CS9) during initializing1. Check if each sensor is mounted. 2. If error occurs when checking CS 10 disconnection operation, replace a sensor. 3. If error occurs when checking CS 9 disconnection operation, replace a sensor.
9722100000Invalid Field (This Field's width is 0)1. Reboot ATM 2. Call your attendant
40000000000Dark light sensor test error (CS14, CS10) during initializing.1. Check if each sensor is mounted. 2. If error occurs when checking CS14 cable operation, replace a sensor. 3. If error occurs when checking CS10 cable operation, replace a sensor.
(RBS-LYNK)Invalid Transaction/Amount.Surcharge screen should have been displayed.
2010AThe size of image print data is abnormal1. Check the AP version and initialize
2010A00The size of image print data is abnormal1. Check the AP version and initialize
2080AThe size of image print data is abnormal1. Check the AP version and initialize
2080A00The size of image print data is abnormal1. Check the AP version and initialize
21A15CS1A sensor detects note in delivery path before CDU dispenses.Sensor is located along the delivery path right after where the note exits the 1st cassette.Remove note from the CDU delivery path.
21A1500CS1A sensor detects note in delivery path before CDU dispenses.Sensor is located along the delivery path right after where the note exits the 1st cassette.Remove note from the CDU delivery path.
21B15CSB sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 1st cassette.Remove note from the CDU delivery path.
21B1500CSB sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 1st cassette.Remove note from the CDU delivery path.
24A15CS3A sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.Remove note from the CDU delivery path.
24A1500CS3A sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.Remove note from the CDU delivery path.
24B15CS3B sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.Remove note from the CDU delivery path.
24B1500CS3B sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.Remove note from the CDU delivery path.
2DN00Failed to connect communication between Receipt printer and SP1.Check if communication cable or com port is not connected
2DN0000Failed to connect communication between Receipt printer and SP1.Check if communication cable or com port is not connected
2XX15Cash Dispenser detectsRemove any jammed bills from the dispenser.
300B000Received the other command before executing Initialize command.
4001ACS3 and CS4B Dark detection during initializing or dispense reserved operationThe same as #40011 and #40018 error handling
4001BCS2, CS3 and CS4B Dark detection during initializing or dispense reserved operationThe same as #40011, #40012 and #40018 error handling
4001CCS4A or CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS4A and CS4B
4001CCS4A and CS4B Dark detection during initializing or dispense reserved operationThe same as #40014 and #40018 error handling
4001C00Detecting CS4A, CS4B Dark
4001DCS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS2, CS4A and CS4B
4001DCS2, CS4A and CS4B Dark detection during initializing or dispense reserved operationThe same as #40011, #40014 and #40018 error handling
4001D00Detecting CS2, CS4A, CS4B Dark
4001ECS3, CS4A and CS4B Dark detection during initializing or dispense reserved operationThe same as #40012, #40014 and #40018 error handling
4001FCS2, CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operationThe same as #40011, #40012 and #40014 error handling
4002ACS1B or CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1B and CS13
4002ACS11B and CS13 Dark detection during initializing or dispense reserved operationThe same as #40022 and #40028 error handling
4002A00Detecting CS1B, CS13 Dark
4002BCS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1A, CS1B and CS13
4002BCS11A, CS11B and CS13 Dark detection during initializing or dispense reserved operationThe same as #40021, #40022 and #40028 error handling
4002B00Detecting CS1A, CS1B, CS13 Dark
4003AWhen more than 5 sheets of cash dispensingis required during a test1. Check command that Cash Dispenser is received 2. Check Cash Dispenser EP ROM Version or specification
4003AWhen more than 5 sheets of cash dispensing is required during a test1. Check command that CDU is received2. Check CDU EP ROM Version or specification
4003A00When more than 5 sheets of cash dispensing is required during a test1. Check command that Cash Dispenser is received2. Check Cash Dispenser EP ROM Version or specification
4003A00When more than 5 sheets of cash dispensing is required during a test_ Check command that CDU is received _ Check CDU EP ROM Version or specification
4003BWhen CS15A or CS 15B sensor is detected as dark after initial recovery1. Remove notes or dust on CS15A Sensor 2. Check CS15A Sensor Cable 3. Exchange Sensor after abnormal operating CS15A Sensor
4003BCS21A dark detected (Initial recovery, On separated reject)1. Remove notes or dust in existence CS21A Sensor 2. Check CS21A Sensor Cable 3. Exchange Sensor after abnormal operating CS21A Sensor
4003B00When CS15A or CS 15B sensor is detected as dark after initial recovery1. Remove notes or dust on CS15A Sensor2. Check CS15A Sensor Cable3. Exchange Sensor after abnormal operating CS15A Sensor
4003B00When CS15A or CS 15B sensor is detected as dark after initial recovery_ Remove notes or dust in existence CS15A Sensor _ Check CS15A Sensor Cable _ Exchange Sensor after abnormal operating CS15A Sensor
4003CNo cassette, during rejecting separated cassette (Separated reject)1. Set 1 Cassette 2. Check CS7 Sensor Cable 3. Exchange Sensor after abnormal operating CS7 Sensor
4003DDismount during rejecting separated cassette (Separated reject)1. Check notes in 1Cassette2. Check 1 Cassette specification3. Check CS7 Sensor Cable4. Exchange Sensor after abnormal operating CS7 Sensor
4003ECS21B DARK Detected (Initial recovery, Separated reject)1. Remove notes or dust in existence CS21B Sensor 2. Check CS21B Sensor Cable 3. Exchange Sensor after abnormal operating CS21B Sensor
4003FCS21A,CS21B DARK Detected(Initial recovery, Separated reject)1. Remove notes or dust in existence CS21A , CS21B Sensor2. Check CS21A, CS21B Sensor Cable3. Exchange sensor after abnormal operating CS21A, CS21B Sensor
4004AError of note jam (Separated rejection)1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor 3. Install after rearranging notes in cassette
4004ATIME OUT (JAM)(Separated rejection)1. Remove jammed notes on CDU return path 2. Remove dust in CS11AB, CS21AB, CS31AB, CS41AB, CS4AB, CS13 Sensor 3. Install after rearranging notes in cassette
4004A00Error of note jam (Separated rejection)1. Remove jammed notes on Cash Dispenser return path2. Remove dust in CS1~CS4 sensor3. Install after rearranging notes in cassette
4004A00Error of note jam (Separated rejection)_ Remove jammed notes on CDU return path _ Remove dust in CS1~CS4 sensor _ Install after rearranging notes in cassette
4004BContinuous 3 times error if note is long (once tried, twice retried)=>Separated rejection1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check Index of notes4. Check foreign objects in the main motor encoder slit5. Replace the CS8 encoder slit sensor
4004BContinuous 10 times error if note is long1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check Index of notes 4. Check foreign objects in the main motor encoder slit. 5. Replace the CS8 encoder slit sensor
4004B00Continuous 3 times error if note is long(once tried, twice retried)=>Separated rejection1. Check state of notes in reject box2. Rearrange notes in cassette3. Check Index of notes4. Check foreign objects in the main motor encoder slit5. Replace the CS8 encoder slit sensor
4004B00Continuous 3 times error if note is long(once tried, twice retried)(Separated rejection)_ Check state of notes in reject box _ Rearrange notes in cassette _ Check Index of notes _ Check foreign objects in the main motor encoder slit. _ Replace the CS8 encoder slit sensor
4004CIn case the number of notes detected outlet sensor(CS13) is more than that of notesdetected on CS1A,B sensor
4004C00In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor1. Check CS1 sensor2. Reconnect CS1 sensor
4004C00In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor
4004DError of being removed 1st cassette before separate rejection
4004D00Error of being removed 1st cassette before separate rejection1. Set cassette #1 correctly 2. Check the catcher inside cassette #1 guide
4004D00Error of being removed 1st cassette before separate rejection
4004EError of being removed 2nd cassette before separate rejection
4004EDetected the remaining notes on the return path during dispense reserved operation1. Initialize after removing the return path2. Clean sensors on the return path (CS13)
4005AMounting/demounting 2 Cassette during dispense operation1. Check notesÕ status in 2 Cassette 2. Check 2 cassette specifications 3. Check if the CS17 sensor cable is disconnected 4. Exchange a sensor after abnormal operating the CS17 sensor .
4005B2 Cassette Miss Feed Error (Fail to reject bill separately.)
4005B2 Cassette miss feed during dispense operation1. Check the remaining notes in 2 Cassette2. Check if the remaining note sensor (CS16) is normal3. Check a jammed note in 2 Cassette or remount it4. Remove the dust on the CS21A and CS21B Sensors5. Replace 2 cassette box when multiple error occurs
4005B002 Cassette Miss Feed Error (Fail to reject bill separately.)
4005CSensor dark in front of the CST except dispensing during dispense operation1. Remove a dust and foreign objects on CS11AB, CS21AB, CS31AB and CS41AB sensors.2. Check the clutch operation (Life test command)3. Check specifications of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)4. Check specifications of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
4005DContinuously detected 2 notes for three times or more during dispense operation1. Check notesÕ status in the reject box 2. Realign notes in the cassette 3. Check foreign objects at the position of the CS5 Sensor Guide 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12,25~28/ CS5_2:CN12)
4005DContinuously detected 2 notes for three times or more during dispense operation (more than 7 times)1. Check notesÕ status in the reject box 2. Realign notes in the cassette 3. Check foreign objects at the position of the CS5 Sensor Guide 4. Check if the CS5 cable is disconnected
4005D00Continuously detected 2 notes for three times or more during dispense operation1. Check notesÕ status in the reject box 2. Realign notes in the cassette 3. Check foreign objects at the position of the CS5 Sensor Guide 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12)
4005D00Continuously detected 2 notes for three times or more during dispense operation_ Check notesÕ status in the reject box _ Realign notes in the cassette _ Check foreign objects at the position of the CS5 Sensor Guide _ Check if the CS5 cable is disconnected (CS5_1:CDU B/D CN10 #11~12, 25~28//CS5_2:CN12)
4006ACS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.
4006A00The error of separation time from CS15 to CS4
4006A00CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.
4006BSomething is detected on CS31A, CS31B sensor during initialization
4006B00Something is detected on CS31A, CS31B sensor in initialization
4006B00Something is detected on CS31A, CS31B sensor in initialization
4007ACS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.
4007A00The error of separation time from CS41AB to CS4
4007A00CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.
4007BSomething is detected on CS41A, CS41B sensor in initialization
4007B00Something is detected on CS41A, CS41B sensor in initialization
4007B00Something is detected on CS41A, CS41B sensor in initialization
4007CMissfeed error in 4th cassette
4007C00Missfeed error in 4th cassette
4007C00Missfeed error in 4th cassette
4007DTrying to dispense bills from 4th cassette but the 4th cassette doesn't installed.
4007D00Trying to dispense bills from 4th cassette but the 4th cassette doesn't installed.
4008ACS11AB Dark detection on transport path before dispense operation1. Remove the remaining notes and foreign objects at the position of the CS11AB sensor 2. Check if the CS11AB sensor cable is disconnected 3. Exchange a sensor after abnormal operating the CS11AB sensor
4008BCS21AB Dark detection on transport path before dispense operation1. Remove the remaining notes and foreign objects at the position of the CS21AB sensor 2. Check if the CS21AB sensor cable is disconnected 3. Exchange a sensor after abnormal operating the CS21AB sensor
4008CCS31AB Dark detection on transport path before dispense operation1. Remove the remaining notes and foreign objects at the position of the CS31AB sensor 2. Check if the CS31AB sensor cable is disconnected3. Exchange a sensor after abnormal operating the CS31AB sensor
4008DCS41AB Dark detection on transport path before dispense operation1. Remove the remaining notes and foreign objects at the position of the CS41AB sensor 2. Check if the CS41AB sensor cable is disconnected 3. Exchange a sensor after abnormal operating the CS41AB sensor
4008ECS4 Dark detection on transport path before dispense operation1. Remove the remaining notes and foreign objects at the position of the CS4 sensor 2. Check if the CS4 sensor cable is disconnected3. Exchange a sensor after abnormal operating the CS4 sensor
4008FCS13 sensor detects the notes with hole1. Initialize Cash Dispenser (CDU) 2. Remove the holed note on CS13
4008FError occurs when CS13 sensor regard hole in bill as wrong
4008F00CS13 sensor detects a bill with hole during dispensing
4009ACS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.
4009ACIU communications response timeout error during check dispense reserved operation or initializing.The same as #40099 handling.
4009A00CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.
4009BDetected the CS31A and CS31B Dark during initializing or dispense reserved operation1. Remove the remaining notes and foreign objects at the position of the CS31A and CS31B sensors. 2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 3. Check if the CS31 and CS31B Sensor Cable are disconnected 4. Exchange a sensor after abnormal operating the CS31A, CS31B sensor
4009CDetected the CS31B Dark during initializing or dispense reserved operation1. Remove the remaining notes and foreign objects at the position of the CS31B sensor.2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)3. Check if the CS31B and CS31B sensor cables are disconnected4. Exchange a sensor after abnormal operating the CS31B.
4009DTrying to dispense bills from 3rd cassette but the 3rd cassette doesn't installed.
4009D3 Cassette not available during dispense reserved operation1. Mount 3 cassette 2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 3. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 4. Check if the CS37 sensor cables are disconnected (3 CST FM B/D CN3). 5. Exchange a sensor after abnormal operating the CS37 sensor .
4009D00Trying to dispense bills from 3rd cassette but the 3rd cassette doesn't installed.
4009EMounting/demounting 3 Cassette during dispense operation1. Check notesÕ status in 3 Cassette 2. Check 3 cassette specifications 3. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 4. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 5. Check if the CS37 sensor cable are disconnected (3 CST FM B/D CN3). 6. Exchange a sensor after abnormal operating the CS37 sensor .
4009F3 cassette miss feed error
4009F3 Cassette miss feed during dispense operation1. Check the remaining notes in 3 Cassette 2. Check if the remaining note sensor (CS36) of 3 Cassette is normal. 3. Check a jammed note in 3 Cassette or remount it 4. Remove the dust on the CS31A and CS31B Sensors 5. Replace 3 cassette box when multiple errors occur.
4009F003 cassette miss feed error
400A1Detected the CS9 Dark in Reject(Retract) box during initializing.1. Open the reject/retract box cover 2. Check if the CS9 sensor cable is disconnected. 3. Exchange a sensor after abnormal operating the CS9 sensor
400A2When a note doesnÕt arrive from the tray to the throat entrance (CS10AB~CS14 (Delivery Jam).1. Remove a jammed note or foreign objects between the throat and the tray 2. Check if the CS10AB and CS14 sensor cable is disconnected. 3. Check the feed motor operation in the throat unit. 4. Exchange a sensor after abnormal operating the CS14 sensor .
400A7When cam doesnÕt arrive at dispense position within regulated time (cam error)
400A8When cam doesnÕt arrive at delivery position within regulated time (cam error)
400AAFailed during writing EEPROM data1. Retry after initialization. 2. Replace the CDU Board.
400ABDisable to drive due to the remaining notes in the tray during initializing or dispense reserved operation.(CS10A and CS10B Dark detection)1. Remove the remaining notes or foreign objects in the tray. 2. Check if holders on the CS10A and CS10B sensors are bended. 3. If error occurs when checking CS10A/CS10B (CDU B/D CN2 #17~24) disconnection and operation, replace a sensor.
400ACSomething is detected on CS2 sensor after dispense operation
400AC00Something is detected on CS2 sensor after dispense operation
400AC00Something is detected on CS2 sensor after dispense operation
400ADDisable to detect notes in CS15 sensor during delivery operation1. Remove the remaining notes on the throat. 2. If error occurs when checking CS15 disconnection and operation, replace a sensor.
400AENo note in the tray before delivery or retract operation.1. If error occurs when checking CS (CDU B/D CN2 #17~24) disconnection and operation, replace a sensor. 2. Check the tray deliver position operation.
400AFReceived the wrong life test command from the upper unit.1. Check the CDU received command2. Check the abnormal communication cable.3. Check the CDU firmware version and refer to specifications.
400B0Opened shutter during dispense operation.1. Check the shutter camÕs rotation.2. If error occurs when checking TS004 disconnection and operation, replace a sensor.
400BACS1 sensor of reject box entrance is detected as dark during initialization or before dispense operation
400BBBill jam on CS1 sensor of reject box entrance during dispense operation
400BCCommunication error - Command Length doesn't match.
400BCCommunication error-Command Length doesnÕt match.
400BC00Communication error ? Command Length doesnÕt match.1
400BDBill rejection error (Normal recognition for short bill-CS4)
400BEBill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close
400BEBill rejection error (Normal recognition for long bill-CS4)/CS4 Jam.
400BE00Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close
400C11 Cassette Jam during dispense operation (1 CST Encoder Error).1. Remove a jammed note in 1 Cassette.2. Mount 1 cassette box after realigning notes in 1 cassette box.3. Remove foreign objects on 1 Cassette Clutch Encoder Slit.4. Replace 1 cassette box when multiple errors occur.
400C100Cassette Jam during dispense operation(1 CST Encoder Error).1.Remove a jammed note in 1 Cassette. 2.Replace 1 cassette box when multiple errors occur.
400C22 Cassette Jam during dispense operation (2 CST Encoder Error).1. Remove a jammed note in 2 Cassette.2. Mount 2 cassette box after realigning notes in 1 cassette box.3. Remove foreign objects on 2 Cassette Clutch Encoder Slit.4. Replace 2 cassette box when multiple errors occur.
400C200Cassette Jam during dispense operation(2 CST Encoder Error).1.Remove a jammed note in 2 Cassette. 2.Replace 2 cassette box when multiple errors occur.
400C33 Cassette Jam during dispense operation (3 CST Encoder Error).1. Remove a jammed note in 3 Cassette.2. Mount 3 cassette box after realigning notes in 1 cassette box.3. Remove foreign objects on 3 Cassette Clutch Encoder Slit.4. Replace 3 cassette box when multiple errors occur.
400C300Cassette Jam during dispense operation (3 CST Encoder Error).1.Remove a jammed note in 3 Cassette 2.Replace 3 cassette box when multiple errors occur.
400C44 Cassette Jam during dispense operation (4 CST Encoder Error).1. Remove a jammed note in 4 Cassette.2. Mount 4 cassette box after realigning notes in 1 cassette box.3. Remove foreign objects on 4 Cassette Clutch Encoder Slit.4. Replace 4 cassette box when multiple errors occur.
400C400Cassette Jam during dispense operation (4 CST Encoder Error).1.Remove a jammed note in 4 Cassette. 2.Replace 4 cassette box when multiple errors occur.
400C600Error of CS 2, CS13 sensor during initialization1.Remove a jammed note in CS13 sensor. 2.Replace CS13 sensor.
400C7Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW
400C7CS 14 Dark detection during initializing or dispense reserved operation.1. Remove the remaining notes and foreign objects at the position of the CS 14 sensor 2. If error occurs when checking CS 14 disconnection and operation, replace a sensor.
400C700Something is detected on CS2 sensor after dispense operation
400C700Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTWn2
400C8Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW
400C8CS 15 Dark detection during initializing or dispense reserved operation.1. Remove the remaining notes and foreign objects at the position of the CS 15 sensor 2. If error occurs after checking CS 15 disconnection and operation, replace a sensor.
400C800Something is detected on CS2 sensor after dispense operation
400C800Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW
400C9Something is detected on CS14 sensor after dispense operation
400C900Something is detected on CS2 sensor after dispense operation
400C900Something is detected on CS14 sensor after dispense operation
400CACS14 Dark detection during deliver reserved operation.The same as #400C7 handling
400CBCS 15 Dark detection during deliver reserved operation.The same as #400C8 handling
400CCBill is remained on the sensor in front of cassette during resetting.
400CCDetected the remained notes on the sensors in front of cassettes during re-driving.
400CC00Bill is remained on the sensor in front of cassette during resetting.3
400D0Bills are passed on CS13~CS12 sensor -Timeout[Jam], MB TTW
400D0Feeding time out due to jam (CS14) around throat assembly during delivery operation1. Remove a jammed note or foreign objects between the throat and the tray 2. Check if the CS 14 sensor cable is disconnected. 3. Check the feed motor operation in the throat unit. 4. Exchange a sensor after abnormal operating the CS 14 sensor .
400D000Something is detected on CS2 sensor after dispense operation
400D000Bills are passed on CS13~CS12 sensor -Timeout[Jam], MB TTW4
400D1Bills are passed on CS12~CS14 sensor -Timeout[Jam], MB TTW
400D1Feeding time out due to jam (CS14~15) around throat assembly during delivery operation1. Remove a jammed note in the throat. 2. Check external light source of the CS 15 sensor. 3. Check the feed motor operation in the throat unit . 4. If error occurs when checking CS 14 and CS 15 sensor operation, replace a sensor
400D100Something is detected on CS2 sensor after dispense operation
400D100Bills are passed on CS12~CS14 sensor -Timeout[Jam], MB TTW
400D2Feeding time out due to jam (CS10AB) around throat assembly during delivery operation1. Remove a jammed note in the throat. 2. Check external light source of the CS10 AB sensor. 3. Check the feed motor operation in the throat unit . 4. If error occurs when checking CS10 AB sensor operation, replace a sensor.
400D3The remaining notes on the tray during delivery operation (some notes remaining on CS10AB)The same as #400D2 handling.
400D4The remaining notes on the tray during delivery operation (some notes remaining on CS14)1. Remove a jammed note in the tray2. Check external light source of the CS14 sensor.3. If error occurs when checking CS14 sensor operation, replace a sensor
400D5The remaining notes on the tray during delivery operation (some notes remaining on CS10AB)The same as #400D2 handling.
400D8CS41A and CS41B Dark detection during initializing or dispense reserved operation1. Check 4 Cassette specifications for CDU Version. 2. Remove the remaining notes and foreign objects at the position of the CS41A and CS41B sensors. 3. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected. 4. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On) 5. Check if the CS41A and CS41B sensor cables are disconnected (4 CST FM B/D CN3).Exchange a sensor after abnormal operating the CS41A and CS41B sensor
400D9Simultaneous Dark detection in both the tray (CS10) and throat (CS14/CS15).1. Remove the remaining notes and foreign objects in the tray and throat unit. 2. Check each sensor (refer to the above description)
400DBDetected the CS41A Dark during initializing or dispense reserved operation1. Check 4 Cassette specifications for CDU Version.2. Remove the remaining notes and foreign objects at the position of the CS41A sensor.3. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.4. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)5. Check if the CS41A sensor cable is disconnected (4 CST FM B/D CN3).6. Exchange a sensor after abnormal operating the CS41A sensor.
400DCCS41B Dark detection during initializing or dispense reserved operation1. Check 4 Cassette specifications for CDU Version. 2. Remove the remaining notes and foreign objects at the position of the CS41B sensor. 3. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected. 4. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On) 5. Check if the CS41B sensor cable is disconnected (4 CST FM B/D CN3). 6. Exchange a sensor after abnormal operating the CS41B sensor.
400DD4 Cassette not available during dispense reserved operation1. Mount 4 cassette1. Mount 4 cassette 2. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected. 3. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On) 4. Check if the CS37 sensor cables are disconnected (4 CST FM B/D CN3). 5. Exchange a sensor after abnormal operating the CS47 sensor .
400DEMounting/demounting 4 Cassette during dispense operation1. Check notesÕ status in 4 Cassette 2. Check 4 cassette specifications 3. Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected. 4. Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On) 5. If error occurs when checking the CS47Õs (4 CST FM B/D CN3) disconnection and operation, replace a sensor.
400DF4 Cassette miss feed during dispense operation1. Check the remaining notes in 4 Cassette 2. Check if the 4 Cassette remaining note sensor (CS46) is normal. 3. Check a jammed note in 4 Cassette or remount it 4. Remove the dust on the CS41A and CS41B sensors. 5. Replace 4 cassette box when multiple error occur.
400EADark light sensor test error (CS18,28,38,48).during initializing.
400EFBill is retracted during INITIALIZE COMMAND
400F0Disabled to drive due to throat jam during forced initialization.1. Remove the remaining notes and foreign objects in the throat unit.
400F3Time out due to Jam (CS15) during initializing or retract process.
400F4Disable to drive due to continuous CS14~CS10AB Dark during forced initialization or retract operation (jam)The same as #400F3 handling
400F5Disable to drive due to continuous CS10 Dark during forced initialization or retract operation (jam)The same as #400F3 handling
400F6Failed to fall down bills during forced initializing and retract operation1. Remove the remaining notes and foreign objects in the throat unit. 2. If error occurs when checking disconnection operation, replace a sensor.
400F7Continuously detected note in CS15 during retract operationThe same as #400F3 handling
400F8Time out due to Jam (CS14) during initializing or retract process.1. Remove the remaining notes and foreign objects in the throat unit.
400F9Some bills are taken out during delivery operation
400FAInvalid ID of 1st cassette is requested to dispense
400FBInvalid ID of 2nd cassette is requested to dispense
400FCInvalid ID of 3rd cassette is requested to dispense
400FDInvalid ID of 4th cassette is requested to dispense
400FEReject transaction happens again during bundle reject mode.
400FFBill jam1. Remove the jammed notes 2. Initialize
400FFEnforcedly remove cash during reserve/retract operation (subnormal exit)
400FF00Bill jam1. Remove the jammed notes2. Initialize
400FF00Bill jam1. Remove the jammed notes 2. Initialize
4DN00Cash Dispenser communication failure during sending command to cash dispenser1. Do RESET at Operator Function 2. Reboot ATM
4DN00Abnormal communication
4DN0000Cash Dispenser communication failure during sending command to cash dispenser1. Do RESET at Operator Function2. Reboot ATM
4DN0000Cash Dispenser communication failure during sending command to cash dispenser
4DN01Cash Dispenser communication failure during sending command to cash dispenser1. Do RESET at Operator Function 2. Reboot ATM
4DN01Abnormal response from EP
4DN0100Cash Dispenser communication failure during receiving command to cash dispenser1. Do RESET at Operator Function2. Reboot ATM
4DN0100Cash Dispenser communication failure during receiving command to cash dispenser
4DN8100Communication error of Shutter
4DN8100Communication error of Shutter
970401DFailed to connect to SPLCheck if PncComm.dll and ComMonitor.exe files are available
971A0In case the dispensed denominations are different from the requested ones.
971A000Invalid denomination1. Reconfigure denomination at supervisor mode
971A000Invalid denomination
971A1In case the dispensed currency is different from the requested one.
971A100Invalid currency1. Reconfigure currency at supervisor mode
971A100Invalid currency
971A2Unable to dispense bills
971A200CASSETTE OFF POSITIONÓ.Not dispensable1. Reconfigure denomination2. Reconfigure currency
971A200Not dispensable
971A3In case requested bill counts are exceeded the maximum count
971A300In case the number of bills dispensedexceeds the maximum dispensing bill1. Check cash dispenser driver (CDM SP) version2. Reconfigure the maximum dispensable count
971A300In case the number of bills dispensed exceeds the maximum dispensing bill
971A4In case requested coin counts are exceeded the maximum count
971A400In case the number of coins dispensedexceeds the maximum dispensing coin1. Check coin dispenser driver version2.Reconfigure the maximum dispensable count
971A400In case the number of coins dispensed exceeds the maximum dispensing coin
971A5Unable to define Mix method
971A500Invalid mix number1. Reconfigure cash dispenser at supervisor mode
971A500Invalid mix number
971A600In case automatic Retry of SP fails 3 times
971A600In case automatic Retry of SP fails 3 times
971A700There is no setting information about automatic Retry standard
971A700There is no setting information about automatic Retry standard
971B0There isnÕt any bills on stacker
971B000In case of being executed Reject or Retract command without being the bills in stacker.1. Check a dust in stacker2. Reconfigure the maximum dispensable count
971B000In case of being executed Reject or Retract command without being the bills in stacker.
971C0In case that unsupported command is executed
971C000Not supported command1. Reinstall software
971C000Unsupport command
971D100Partial dispense1. Check the replenished amount and replenish2. Check the notes in cassette #1
971D100Partial dispense from cassette #11. Check the replenished amount and replenish 2. Check the notes in cassette #1
971D200Partial dispense from cassette #21. Check the replenished amount and replenish2. Check the notes in cassette #2
971D200Partial dispense from cassette #21. Check the replenished amount and replenish 2. Check the notes in cassette #2
971D300Partial dispense from cassette #31. Check the replenished amount and replenish2. Check the notes in cassette #3
971D300Partial dispense from cassette #31. Check the replenished amount and replenish 2. Check the notes in cassette #3
971DXIn case partial bills only are dispensed from the requested bills. (X is the number of cassette)
971DX00In case partial bills dispensed by dispensing demand when Partial Dispense option is on._ ÒXÓ means cassette number.
971DX00Partial dispense
97221A2Invalid Unit1. Reboot ATM 2. Call your attendant
97221C1Form is not Found1. Reboot ATM 2. Call your attendant
97221C4Form Name is NULL1. Reboot ATM 2. Call your attendant
97221C5Invalid Form1. Reboot ATM 2. Call your attendant
97221C6PrintForm() offset is Invalid1. Reboot ATM 2. Call your attendant
97221C7Invalid Form (Too many Fields in the form)1. Reboot ATM 2. Call your attendant
97221D1Media is not Found1. Reboot ATM 2. Call your attendant
97221D3Media Overflow when form size is larger than media size1. Reboot ATM 2. Call your attendant
97221D4Media Name is NULL1. Reboot ATM 2. Call your attendant
97221D5Invalid Media (Attribute for Media definition is not proper)1. Reboot ATM 2. Call your attendant
97221D6Invalid Media (Area size is larger than media size)1. Reboot ATM 2. Call your attendant
97221D7Invalid Media (Size of Media Name is exceeded to 2048 bytes totally)1. Reboot ATM 2. Call your attendant
9722DN0Receipt Printer communication failure during sending command to Receipt Printer1. Do RESET at Operator Function 2. Reboot ATM
9743B00When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9743FDark light sensor error (CS21A, CS21B) during idle status of cash dispenser
9745BCassette 2 misfeed
9745B00Cash picking-up fail while cash in cassette #2 is enough1. Check bill jam or no note in cassette #22. Check cash dispenser
9746B00When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9747B00When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9747CCassette 4 misfeed
9747C00Cash picking-up fail while cash in cassette #4 is enough1. Check bill jam or no note in cassette #22. Check cash dispenser
9749BDark light sensor error (CS31A, CS31B) during idle status of cash dispenser
9749FCassette 3 misfeed
9749F00Cash picking-up fail while cash in cassette #3 is enough1. Check bill jam or no note in cassette #22. Check cash dispenser
974BADark light sensor error (CS1) during idle status of cash dispenser
974D8Dark light sensor error (CS41A, CS41B) during idle status of cash dispenser
974FF00When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor.)
97911XXDEV_JPR Timeover Error Code1. Reboot ATM 2. Call your attendant
97912XXDEV_SPR Timeover Error Code1. Reboot ATM 2. Call your attendant
97913XXDEV_MCU Timeover Error Code1. Reboot ATM 2. Call your attendant
97914XXDEV_Cash Dispenser Timeover Error Code1. Reboot ATM2. Call your attendant
97915XXDEV_BRM Timeover Error Code1. Reboot ATM 2. Call your attendant
97916XXDEV_PBM Timeover Error Code1. Reboot ATM 2. Call your attendant
97918XXDEV_PIN Timeover Error Code1. Reboot ATM 2. Call your attendant
9791AXXDEV_FNG Timeover Error Code1. Reboot ATM 2. Call your attendant
9791BXXDEV_VFD Timeover Error Code1. Reboot ATM 2. Call your attendant
97921XXDEV_JPR FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97922XXDEV_SPR FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97923XXDEV_MCU FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97924XXDEV_Cash Dispenser FATAL ERROR(WARNING)1. Reboot ATM2. Call your attendant
97925XXDEV_BRM FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97926XXDEV_PBM FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
97928XXDEV_PIN FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
9792AXXDEV_FNG FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
9792BXXDEV_VFD FATALERROR (WARNING)1. Reboot ATM 2. Call your attendant
99000A0The card does not exist at the hopper
99000A1There is a card at the lead line.
99000A2Transmission error between hopper and MCR(time over)
99000A4The guide door at hopper is open
99000A5The card jam at the hopper.
99000A6The hopping kicker could not return to the home position
99000B0Not received Initialize Command
99000SAUnder MSM's Supervisor program code area
99000xxxx : EP Error Code_ Refer to specifications for EP Error CodeEP
991@@91ON TRANSACTION POWER OFF1. Check power supply2. Check backup battery
99F0000Unknown Error CodeSP
A0101Open lever detected before executing commandClose the feed lever.
A010100Detecting the lever opened before executing commandClose the feed lever.
A0102Printer thermal head overheated while executing commandCheck the thermal printer head and change if necessary.
A010200Printer thermal head overheated while executing commandCheck the thermal printer head and change if necessary.
A0103Paper jam detected before executing commandRemove any jammed paper from the printer.
A010300Paper jam detected before executing commandRemove any jammed paper from the printer.
A0104Paper setting error detected before executing commandRemove and re-install the receipt paper.
A010400Paper setting error detected before executing commandRemove and re-install the receipt paper.
A0105Paper check error detected before executing commandRemove and re-install the receipt paper.
A010500Paper check error detected before executing commandRemove and re-install the receipt paper.
A0108Paper cutter software check error detected before executing commandCheck for and remove any jammed paper.
A010800Paper cutter software check error detected before executing commandCheck for and remove any jammed paper.
A0801Open lever detected while executing commandRemove any jammed paper.
A080100Open lever detected while executing commandRemove any jammed paper.
A0802Receipt printer head overheated while printingCheck the thermal printer head and change if necessary.
A080200Receipt printer head overheated while printingCheck the thermal printer head and change if necessary.
A0803Paper jam detected while executing commandRemove and re-install the receipt paper.
A080300Paper jam detected while executing commandRemove and re-install the receipt paper.
A0804Paper setting error detected before executing commandRemove and re-install the receipt paper.
A080400Paper setting error detected before executing commandRemove and re-install the receipt paper.
A0805Paper check error in doing commandRemove any jammed paper.
A080500Paper check error in doing commandRemove any jammed paper.
A0808Paper cutter software check error detected while executing commandCheck for and remove any jammed paper.
A080800Paper cutter software check error detected while executing commandCheck for and remove any jammed paper.
ADN01No response detected for 30 seconds after sending commandCheck cable and connection between the CE and printer.
ADN0100No response detected for 30 seconds after sending commandCheck cable and connection between the CE and printer.
ADN0FNo response detected for 30 seconds after sending commandCheck cable and connection between the CE and printer.
ADN0F00No response detected for 30 seconds after sending commandCheck cable and connection between the CE and printer.
ADN11No response detected after 3 retriesCheck cable and connection between the CE and printer.
ADN1100No response detected after 3 retriesCheck cable and connection between the CE and printer.
ADN12No response detected between ENQ-ACK after 5 retries of ENQCheck the cable and connection between the CE and printer.
ADN1200No response detected between ENQ-ACK after 5 retries of ENQCheck the cable and connection between the CE and printer.
ADN13No response detected after 5 retries because of timeout between STX-BCC intervalCheck cable and connection between the CE and printer.
ADN1300No response detected after 5 retries because of timeout between STX-BCC intervalCheck cable and connection between the CE and printer.
ADNXXPrinter connection error.Check cables between Print and Main board. Remove cables (even though they are attached) and reconnect.
AXXX1Receipt Printer feed lever open-during operation.Close the feed lever in the printer.
AXXX2Thermal printer is Over heated-during operation.If problem is consistent then print head assembly may be defective.
AXXX3Receipt paper jam.Remove jammed paper- Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.
AXXX4Receipt paper is empty.Replenish the paper roll.
AXXX5Receipt paper is jamming during loading.Remove any jammed paper and then reload.
Axxx6DIP MCR latch failureCall your service personnel.
AXXX7Feed Lever Opened.Check feed lever and sensor pollution.
AXXX8Receipt paper cutter error.If consistent, printer will require repair/replacement.
B4300(00)Stacker full
B4400(00)Stacker open
B4500(00)Jam in acceptor
B4600(00)Jam in stacker
B4700(00)Pause conveying
B4900(00)Device execution fail
B49A2(00)Stack motor fail
B49A5(00)Transport motor speed fail
B49A6(00)Transport motor fail
B49AB(00)Cash box not ready
B49AF(00)Validator head remove
B49B0(00)Boot ROM fail
B49B1(00)External ROM fail
B49B2(00)ROM failExternal ROM writing fail
B49B3(00)External ROM writing fail
BDN00(00)Communication failure
C0000Cash Dispenser(CDU) received the undefined command from AP software1. Get the trace file and log files in D:\trace 2. Call your attendant
C0001 ~ C002FThe feed lever of the receipt printer is open. It was detected that the feed lever was open while the receipt printer was operating.Clear the note path or call your service personnel.
C0011Notes are detected on tray(CS2 Sensor) before dispensing1. Remove notes on CS2 sensor 2. Clean CS2
C0014CS4A sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS4A
C0015CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4A
C0018CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS4B
C0019CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4B
C001CCS4A or CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS4A and CS4B
C001DCS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS2, CS4A and CS4B
C001XCDU sensor is tripped.Most typically a C0011 error, this would indicate a bill jam at the exit sensor of the cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense.
C0021CS1A sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1A
C0022CS1B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1B
C0023CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1A and CS1B
C0028CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS13
C0029CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1A and CS13
C002ACS1B or CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1B and CS13
C002BCS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses1. Remove note from the CDU delivery path. 2. Clean CS1A, CS1B and CS13
C002XCDU sensor is tripped.Check dispenser for jammed bills and restart the machine.
C0030CDU main motor failureReplace main motor
C003000CDU main motor failure
C0031CDU gate solenoid echo errorCheck the dispenser gate solenoid cable and connection.
C003100CDU gate solenoid echo errorCheck the dispenser gate solenoid cable and connection.
C0032CDU outlet solenoid echo errorCheck the dispenser outlet solenoid cable and connection.
C003200CDU outlet solenoid echo errorCheck the dispenser outlet solenoid cable and connection.
C0033CDU checksum error (no dispenser information is set)Check the dispenser information using the CDU Test Program.
C003300CDU checksum error (no dispenser information is set)Check the dispenser information using the CDU Test Program.
C0034CDU double detect module failure 1 (while re-dispensing)Check for notes in the dispenser double detect module.
C003400CDU double detect module failure 1 (while re-dispensing)Check for notes in the dispenser double detect module.
C0035CDU double detect module failure 2 (before dispensing)Check the dispenser double detect lever.
C003500CDU double detect module failure 2 (before dispensing)Check the dispenser double detect lever.
C0036CS4 Sensor is blocked before initializingCheck for any notes and remove.
C003600CS4 Sensor is blocked before initializingCheck for any notes and remove.
C0037CS7 sensor which detects double note is blocked while dispensing noteCheck connection and for pollution in sensor.
C003700CS7 sensor which detects double note is blocked while dispensing noteCheck connection and for pollution in sensor.
C0038SRAM check errorCheck for any notes and remove.
C003800SRAM check errorCheck for any notes and remove.
C0039Reject gate failure while initializing or dispensing noteCheck for pollution in sensor
C003900Reject gate failure while initializing or dispensing noteCheck for pollution in sensor
C003ARequest more than 4 notes in test modeReset the demand to less than 4 in the CE.
C003A00Request more than 4 notes in test modeReset the demand to less than 4 in the CE.
C003BCS1A, CS1B, and CS2 sensors is block while initializingCheck for any notes and remove.
C003B00CS1A, CS1B, and CS2 sensors is block while initializingCheck for any notes and remove.
C0040Cassette missed while dispensing noteCheck the seating of the cassette.
C004000Cassette missed while dispensing noteCheck the seating of the cassette.
C0041Execeeded 5 re-initializationsCheck the note quaility.
C004100Exceeded 5 re-initializationsCheck the note quality.
C0042Mismatch between requested notes and dispensed notesCheck delivery path for any notes and remove.
C004200Mismatch between requested notes and dispensed notesCheck delivery path for any notes and remove.
C0043Exceeded 10 rejected notes during a single dispense transactionCheck the note quality.
C004300Exceeded 10 rejected notes during a single dispense transactionCheck the note quality.
C00445 consecutive rejected notes during a single dispense transactionCheck the note quality.
C0044005 consecutive rejected notes during a single dispense transactionCheck the note quality.
C0045Over-dispensing notesCheck the number of dispensed notes and note quality.
C004500Over-dispensing notesCheck the number of dispensed notes and note quality.
C0046Program errorReload EP program.
C004600Program errorReload EP program.
C00471st cassette misfeed errorCheck notes in the cassette.
C0047001st cassette misfeed errorCheck notes in the cassette.
C0048Dispense command error (wrong count)Check notes and note information using the CDU Test Program.
C004800Dispense command error (wrong count)Check notes and note information using the CDU Test Program.
C0049Requested 0 notesModify command error in CE.
C004900Requested 0 notesModify command error in CE.
C004ADispense timeout from CS1 to CS4Check for any notes in the delivery path and remove.
C004A00Dispense timeout from CS1 to CS4Check for any notes in the delivery path and remove.
C004B3 consecutive rejects due to long-note detectCheck the note quality.
C004B003 consecutive rejects due to long-note detectCheck the note quality.
C004CExit count is greater than the CS1A/B pass-through count (count mismatch)Check the number of dispensed notes.
C004C00Exit count is greater than the CS1A/B pass-through count (count mismatch)Check the number of dispensed notes.
C004DCassette is not in suitable position before dispensing noteCheck the seating of the cassette.
C004D00Cassette is not in suitable position before dispensing noteCheck the seating of the cassette.
C004EToo many notes dispensedCheck the number of dispensed notes.
C004E00Too many notes dispensedCheck the number of dispensed notes.
C004FMiscount of notes between sensors.Test CDU using diagnostics. Verify amount of dispensed notes versus requested notes.
C0050Power down while dispensing notesCheck the number of dispensed notes.
C005000Power down while dispensing notesCheck the number of dispensed notes.
C0051Too many notes requestedModify command error in CE.
C005100Too many notes requestedModify command error in CE.
C0052CS1A, CS1B detected after dispensingCheck for any notes in the delivery path and remove.
C005200CS1A, CS1B detected after dispensingCheck for any notes in the delivery path and remove.
C0053CDU double detect module failure (while dispensing)Double notes detectedCheck the dispenser sensors. Check double detect component.
C005300CDU double detect module failure (while dispensing)Double notes detectedCheck the dispenser sensors. Check double detect component.
C0054CDU program errorModify the dispenser EP program.
C005400CDU program errorModify the dispenser EP program.
C0055Long note detected (CS13 sensor)Check the note quality.
C005500Long note detected (CS13 sensor)Check the note quality.
C0056Reject gate is not in the correct position during rejectCheck the seating of the reject bin.
C005600Reject gate is not in the correct position during rejectCheck the seating of the reject bin.
C0057Cassette information is not properly set.Set information of Cash Dispenser Unit if error is not cleared after power Off/On.
C0058Reject bin is not in the correct positionCheck the seating of the reject bin.
C005800Reject bin is not in the correct positionCheck the seating of the reject bin.
C0059Initial jam time errorCheck the seating of the cassette.
C005900Initial jam time errorCheck the seating of the cassette.
C005ACash cassette 1 removed prior to dispenser.1. Set cassette again. 2. Check CS7(NS16) 3. Check related logic of Cash Dispenser Unit board.
C005B2nd cassette misfeed errorCheck the notes in the cassette.
C005B002nd cassette misfeed errorCheck the notes in the cassette.
C005CReject bin note detect error (CS14)Check the reject bin.
C005C00Reject bin note detect error (CS14)Check the reject bin.
C005DDouble-pick detected 3 consecutive timesCheck the CS9 sensor (double detect sensor)
C005D00Double-pick detected 3 consecutive timesCheck the CS9 sensor (double detect sensor)
C005EDispenser command size check error.Download new EP software.
C005FDispenser command error.1. Check AP software. 2. Download new EP software.
C0060CS31A, CS31B detected before dispensingCheck for sensor pollution and replace if necessary.
C006000CS31A, CS31B detected before dispensingCheck for sensor pollution and replace if necessary.
C0061CS31A, CS31B detected after dispenser motor on and before dispensingCheck for sensor pollution and replace if necessary.
C006100CS31A, CS31B detected after dispenser motor on and before dispensingCheck for sensor pollution and replace if necessary.
C0063CS31A, CS31B detected after dispensingCheck for sensor pollution and replace if necessary.
C006300CS31A, CS31B detected after dispensingCheck for sensor pollution and replace if necessary.
C006ADispensing timeout error from CS15 to CS4Check for sensor pollution and replace if necessary.
C006A00Dispensing timeout error from CS15 to CS4Check for sensor pollution and replace if necessary.
C006BCS31A, CS31B detected during initializationCheck for sensor pollution and replace if necessary.
C006B00CS31A, CS31B detected during initializationCheck for sensor pollution and replace if necessary.
C006XSensor failure.Check sensor for debris. Contact manufacturer.
C0070CS41A, CS41B detected before dispensingCheck for sensor pollution and replace if necessary.
C007000CS41A, CS41B detected before dispensingCheck for sensor pollution and replace if necessary.
C0071Exceeded 200 note limitCheck for sensor pollution and replace if necessary.
C007100Exceeded 200 note limitCheck for sensor pollution and replace if necessary.
C0072CS41A, CS41B detected after dispenser motor onCheck for sensor pollution and replace if necessary.
C007200CS41A, CS41B detected after dispenser motor onCheck for sensor pollution and replace if necessary.
C0073CS41A, CS41B detected after dispensingCheck for sensor pollution and replace if necessary.
C007300CS41A, CS41B detected after dispensingCheck for sensor pollution and replace if necessary.
C007ADispensing timeout error from CS15 to CS4Check for sensor pollution and replace if necessary.
C007A00Dispensing timeout error from CS15 to CS4Check for sensor pollution and replace if necessary.
C007BCS31A, CS31B detected error during initializationCheck for sensor pollution and replace if necessary.
C007B00CS31A, CS31B detected error during initializationCheck for sensor pollution and replace if necessary.
C007C4th cassette misfeed errorCheck the notes in the cassette.
C007C004th cassette misfeed errorCheck the notes in the cassette.
C007D4th cassette taken out before dispensingCheck the 4th cassette.
C007D004th cassette taken out before dispensingCheck the 4th cassette.
C007XSensor failure.Check sensor for debris. Contact manufacturer.
C0080CS15A, CS15B detected before dispensingCheck for sensor pollution and replace if necessary.
C008000CS15A, CS15B detected before dispensingCheck for sensor pollution and replace if necessary.
C0081CS15A, CS15B detected after motor onCheck for sensor pollution and replace if necessary.
C008100CS15A, CS15B detected after motor onCheck for sensor pollution and replace if necessary.
C0082CS15A, CS15B detected after dispensingCheck CS10 sensor and if shutter is working.
C008200CS15A, CS15B detected after dispensingCheck CS10 sensor and if shutter is working.
C0083Stacker sensor failure.CDU will require repair/replacement.
C0084Shutter close error.CDU will require repair/replacement.
C008FCS13 sensor detects the notes with hole1. Initialize Cash Dispenser (CDU) 2. Remove the holed note on CS13
C009ADispensing timeout error from CS31 to CS4Check the dispenser.
C009A00Dispensing timeout error from CS31 to CS4Check the dispenser.
C009DNo cassette present before dispensing from 3rd cassetteCheck the 3rd cassette.
C009D00No cassette present before dispensing from 3rd cassetteCheck the 3rd cassette.
C009F3rd cassette misfeed errorCheck the notes in the cassette.
C009F003rd cassette misfeed errorCheck the notes in the cassette.
C00ABNote has been detected on the path before initializing the Cash Dispenser Unit.1. Remove the jammed note on the path. 2. Check if the sensor is polluted. 3. Check if cable is cut or the connector is wrongly inserted. 4. Check logic related to the sensor in the Cash Dispenser Unit board.
C00E0NS2A, NS2B dark.Check NS2.
C00E1NS4 dark.Check NS4.
C1010OUT OF CASH
C101000OUT OF CASH1. Replenish notes
CANCESurcharge Cancel.Customer has canceled the transaction at surcharge.
CDN01No response detected after sending commandCheck cable and connection between the CE and dispenser.
CDN0100No response detected after sending commandCheck cable and connection between the CE and dispenser.
CDN0FNo response detected after sending commandCheck cable and connection between the CE and dispenser.
CDN0F00No response detected after sending commandCheck cable and connection between the CE and dispenser.
CDN11No response detected after 3 retries of sending commandCheck cable and connection between the CE and dispenser.
CDN1100No response detected after 3 retries of sending commandCheck cable and connection between the CE and dispenser.
CDN12No response detected between ENQ-ACK after 5 retries of ENQCheck cable and connection between the CE and dispenser.
CDN1200No response detected between ENQ-ACK after 5 retries of ENQCheck cable and connection between the CE and dispenser.
CDN13No response detected after 5 retries because of timeout between STX-BCC intervalCheck cable and connection between the CE and dispenser.
CDN1300No response detected after 5 retries because of timeout between STX-BCC intervalCheck cable and connection between the CE and dispenser.
CDNXXCDU connection failure.Check the cable between CDU and mainboard. Remove cables (even though they are of concern only if it is repeated. Outside interference may cause it.
D0001Error while modem initializingCheck the modem connection and the modem test.
D000100Error while modem initializingCheck the modem connection and the modem test.
D0002Reversal transaction failureCheck for any CDU error codes and the number of notes dispensed to customer.
D000200Reversal transaction failureCheck for any CDU error codes and the number of notes dispensed to customer.
D0003PIN ERROR
D000300PIN ERRORTransaction was denied by host
D0004INVALID PIN1. Reboot ATM
D000400INVALID PINReboot ATM
D0005BANK UNAVAILABLE
D000500BANK UNAVAILABLETransaction was denied by host
D0006CARD NOT SUPPORTED
D000600CARD NOT SUPPORTEDTransaction was denied by host
D0007INSUFFICIENT FUNDS
D000700INSUFFICIENT FUNDSTransaction was denied by host
D0008INELIGIBLE TRANSACTION
D000800INELIGIBLE TRANSACTIONTransaction was denied by host
D0009INELIGIBLE ACCOUNT
D000900INELIGIBLE ACCOUNTTransaction was denied by host
D0010DAILY LIMIT EXCEEDED
D001000DAILY LIMIT EXCEEDEDTransaction was denied by host
D0011UNABLE TO PROCESS
D0011 ~ D0099Request to dispense 0 note. Command error in the Control Electronics control partCheck transaction history in Host and try again
D001100UNABLE TO PROCESSTransaction was denied by host
D0012Invalid transactionCheck the transaction from the host and try again.
D001200Invalid transactionCheck the transaction from the host and try again.
D0013Invalid amountCheck the transaction from the host and try again.
D001300Invalid amountCheck the transaction from the host and try again.
D0014Invalid card numberCheck the transaction from the host and try again.
D001400Invalid card numberCheck the transaction from the host and try again.
D0015UNABLE TO PROCESS
D001500UNABLE TO PROCESSTransaction was denied by host
D0016WITHDRAWAL LIMIT ALREADY REACHED
D001600WITHDRAWAL LIMIT ALREADY REACHEDTransaction was denied by host
D0017INVALID AMOUNT
D001700INVALID AMOUNTTransaction was denied by host
D0018EXTERNAL DECLINE
D001800EXTERNAL DECLINETransaction was denied by host
D0019SYSTEM ERROR
D001900SYSTEM ERRORTransaction was denied by host
D0020Surcharge screen should have been displayedCheck the transaction from the host and try again. Check BIN List
D002000Surcharge screen should have been displayedCheck the transaction from the host and try again. Check BIN List
D0021ROUTING LOOKUP PROBLEM
D002100ROUTING LOOKUP PROBLEMTransaction was denied by host
D0022UNABLE TO PROCESS
D002200UNABLE TO PROCESSTransaction was denied by host
D0023TRANSACTION NOT SUPPORTED
D002300TRANSACTION NOT SUPPORTEDTransaction was denied by host
D0024Exceeds Issuer Withdrawal LimitCheck the transaction from the host and try again.
D002400Exceeds Issuer Withdrawal LimitCheck the transaction from the host and try again.
D0039No Credit AccountCheck the transaction from the host and try again.
D003900No Credit AccountCheck the transaction from the host and try again.
D0051Insufficient FundsCheck the transaction from the host and try again. Try Balance Inquiry
D005100Insufficient FundsCheck the transaction from the host and try again. Try Balance Inquiry
D0052No Checking AccountCheck the transaction from the host and try again.
D005200No Checking AccountCheck the transaction from the host and try again.
D0053No Savings AccountCheck the transaction from the host and try again.
D005300No Savings AccountCheck the transaction from the host and try again.
D0054Expired CardCheck the transaction from the host and try again.
D005400Expire CardCheck the transaction from the host and try again.
D0055Incorrect PinCheck the transaction from the host and try again.
D005500Incorrect PinCheck the transaction from the host and try again.
D0057Transaction not Permitted ? CardCheck the transaction from the host and try again.
D005700Transaction not Permitted ? CardCheck the transaction from the host and try again.
D0058Transaction not Permitted ? TerminalCheck the transaction from the host and try again.
D005800Transaction not Permitted ? TerminalCheck the transaction from the host and try again.
D0061Exceeds Withdrawal LimitCheck the transaction from the host and try again.
D006100Exceeds Withdrawal LimitCheck the transaction from the host and try again.
D0075PIN Tries ExceededCheck the transaction from the host and try again.
D007500PIN Tries ExceededCheck the transaction from the host and try again.
D0078No AccountCheck the transaction from the host and try again.
D007800No AccountCheck the transaction from the host and try again.
D0080Invalid DateCheck the transaction from the host and try again.
D008000Invalid DateCheck the transaction from the host and try again.
D0083Can not Verify PINCheck the transaction from the host and try again. Try different cards.
D008300Can not Verify PINCheck the transaction from the host and try again. Try different cards.
D0086Can not Verify PINCheck the transaction from the host and try again. Try different cards.
D008600Can not Verify PINCheck the transaction from the host and try again. Try different cards.
D0091Bank UnavailableCheck the transaction from the host and try again.
D009100Bank UnavailableCheck the transaction from the host and try again.
D0092System UnavailableCheck the transaction from the host and try again.
D009200System UnavailableCheck the transaction from the host and try again.
D0093Transaction Serial Number missmatchCheck the terminal setting from the host.
D009300Transaction Serial Number mismatchCheck the terminal setting from the host.
D0094Record format missmatch.Check if a proper AP for the host has been loaded.Check the terminal setting from the host.
D009400Record format mismatch.Check the terminal setting from the host.
D0095Routing ID missmatch.Check the routing Identification.Check the terminal setting from the host.
D009500Routing ID mismatch.Check the terminal setting from the host.
D0096Terminal ID missmatch.Check the terminal Identification.Check the terminal setting from the host.
D009600Terminal ID mismatch.Check the terminal setting from the host.
D0097Response Type missmatch (Reversal)Check the terminal setting from the host.
D009700Response Type mismatch (Reversal)Check the terminal setting from the host.
D0098Response Type missmatch (Day Close)Check the terminal setting from the host.
D009800Response Type mismatch (Day Close)Check the terminal setting from the host.
D0099Response Type missmatch (Config.)Check the terminal setting from the host.
D009900Response Type mismatch (Config.)Check the terminal setting from the host.
D009AResponse Type missmatch (Withdrawal/Balance/Transfer)Check the terminal setting from the host.
D009A ~Note jamCS1_CS4(NS2~NS3) : Note Passting Time >= 400msCS4~CS13(NS3~NS4) : Note Passting Time >= 500msOccurs while notes are being dispensed.Check phone line statusCheck modem
D009A00Response Type mismatch(Withdrawal/Balance/Transfer)Check the terminal setting from the host.
D009BSTX errorCheck the terminal setting from the host.
D009B00STX errorCheck the terminal setting from the host.
D009CETX errorCheck the terminal setting from the host.
D009C00ETX errorCheck the terminal setting from the host.
D009DFS out (after response code)Check the terminal setting from the host.
D009D00FS out (after response code)Check the terminal setting from the host.
D009EFS out (after retrieval reference number)Check the terminal setting from the host.
D009E00FS out (after retrieval reference number)Check the terminal setting from the host.
D009FFS out (after system trace audit number)Check the terminal setting from the host.
D009F00FS out (after system trace audit number)Check the terminal setting from the host.
D00A0FS out (after account balance)Check the terminal setting from the host.
D00A000FS out (after account balance)Check the terminal setting from the host.
D00A1FS out (after available balance)Check the terminal setting from the host.
D00A100FS out (after available balance)Check the terminal setting from the host.
D00A2FS out (after surcharge amount)Check the terminal setting from the host.
D00A200FS out (after surcharge amount)Check the terminal setting from the host.
D00A3FS out (after authorization response text)Check the terminal setting from the host.
D00A300FS out (after authorization response text)Check the terminal setting from the host.
D00A4ETX wrong positionCheck the terminal setting from the host.
D00A400ETX wrong positionCheck the terminal setting from the host.
D00A5FS out (after total cash dispense amount)Check the terminal setting from the host.
D00A500FS out (after total cash dispense amount)Check the terminal setting from the host.
D00A6FS out (after total non-cash dispense amount)Check the terminal setting from the host.
D00A600FS out (after total non-cash dispense amount)Check the terminal setting from the host.
D00A7FS out (after total surcharge amount)Check the terminal setting from the host.
D00A700FS out (after total surcharge amount)Check the terminal setting from the host.
D00A8FS out (after config surcharge amount)Check the terminal setting from the host.
D00A800FS out (after config surcharge amount)Check the terminal setting from the host.
D00A9ETX out (config)Check the terminal setting from the host.
D00A900ETX out (config)Check the terminal setting from the host.
D00ACInvalid data received from the host(MAC data mismatch)Check the terminal setting from the host.
D00AC00Invalid data received from the host (MAC data mismatch)Check the terminal setting from the host.
D00B0TERMINAL ID MISMATCHED
D00B000TERMINAL ID MISMATCHED
D00B1TRANSACTION CODE MISMATCHED
D00B100TRANSACTION CODE MISMATCHED
D00B2SECOND FIELD ID CODE MISMATCHED
D00B200SECOND FIELD ID CODE MISMATCHED
D00B3FIRST DES KEY WRONG SIZE
D00B300FIRST DES KEY WRONG SIZE
D00B4SURCHARGE AMOUNT WRONG SIZE
D00B400SURCHARGE AMOUNT WRONG SIZE
D00B5Sequence Number MISMATCHED
D00B500Sequence Number MISMATCHED
D00B6INVALID RESPONSE CODE ERROR
D00B600INVALID RESPONSE CODE ERROR
D00B7Authorization Number Error
D00B700Authorization Number Error
D00B8BUSINESS DATE Error
D00B800BUSINESS DATE Error
D00B9TransactionTime Number Error
D00B900Transaction time Number Error
D00BABUSINESS DATE Error
D00BA00BUSINESS DATE Error
D00BBBalance amount Error
D00BB00Balance amount Error
D00BCActual Surcharge Error
D00BC00Actual Surcharge Error
D00BDSequence Number MISMATCHED
D00BD00Sequence Number MISMATCHED
D00BFBUSINESS DATE Error
D00BF00BUSINESS DATE Error
D00C0Settlement Error
D00C000Settlement Error
D00C100Host Mac result errorCheck the key mode and MAC value
D00C200ATM Mac result errorCheck the key mode and MAC value
D0111REVERSAL DECLINED
D011100REVERSAL DECLINED
D0222PIN CHANGE DECLINED
D022200PIN CHANGE DECLINED
D0300Modem is not respondingCheck the modem controller.
D030000Modem is not respondingCheck the modem controller.
D0301The target call address has call blocking enabled.1. Check modem cable 2. Contact to technical support team
D030100The target call address has call blocking enabled.1. Check modem cable2. Contact to technician support team
D0302The specified terminal identifier is invalid.1. Check modem cable 2. Contact to technical support team
D030200The specified terminal identifier is invalid.1. Check modem cable2. Contact to technician support team
D0303All call appearances on the specified address are currently in use.1. Check modem cable 2. Contact to technical support team
D030300All call appearances on the specified address are currently in use.1. Check modem cable2. Contact to technician support team
D0304The disable address parameter containsdialing control characters that are notprocessed by the service provider.1. Check modem cable 2. Contact to technical support team
D030400The disable address parameter contains dialing control characters that are not processed by the service provider.1. Check modem cable2. Contact to technician support team
D0305The specified country/region code is invalid.1. Check modem cable 2. Contact to host and phone company
D030500The specified country/region code is invalid.1. Check modem cable2. Contact to technician support team
D0306The operation failed for an unspecified or unknown reason.1. Contact to technical support team
D030600The operation failed for an unspecified or unknown reason.Contact to technician support team
D0307Insufficient resources to complete the operation1. Contact to technical support team
D030700Insufficient resources to complete the operationContact to technician support team
D1000No connection1. Check phone number 2. Check modem cable 3. Contact phone company
D100000No connection1. Check phone number 2. Check modem cable 3. Contact phone company
D1100NO ENQ FROM HOST1. Check phone number 2. Check modem cable 3. Contact telephone company
D110000Cannot receive ENQ from the host1. Check phone number 2. Check modem cable 3. Contact telephone company
D1200Transmission errorCheck the modem controller.
D120000Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data.1. Check modem and modem cable connection 2. Contact telephone company
D1300NAK more than 3 timesCheck host.
D130000Receiving NAK more than 3 times1. Check modem and modem cable connection 2. Contact telephone company
D1401Disconnected by Unknown Reason1. Check modem and modem cable connection 2. Contact telephone company
D140100Disconnected by Unknown Reason1. Check modem and modem cable connection 2. Contact telephone company
D1402Disconnected by rejected call from remote partyTry again later.
D140200Disconnected by rejected call from remote partyTry again later.
D1403Disconnected because the local phone was picked upTry again later.
D140300Disconnected because the local phone was picked upTry again later.
D1404Disconnected by Forwarded1. Check modem and modem cable connection 2. Contact telephone company
D140400Disconnected by Forwarded1. Check modem and modem cable connection 2. Contact telephone company
D1405Disconnected by Unreachable1. Check modem and modem cable connection 2. Contact telephone company
D140500Disconnected by Unreachable1. Check modem and modem cable connection 2. Contact telephone company
D1406Disconnected by Congestion1. Check modem and modem cable connection 2. Contact telephone company
D140600Disconnected by Congestion1. Check modem and modem cable connection 2. Contact telephone company
D1407Disconnected by Incompatible1. Check modem and modem cable connection 2. Contact telephone company
D140700Disconnected by Incompatible1. Check modem and modem cable connection 2. Contact telephone company
D1408Disconnected by un-known reason1. Check modem and modem cable connection 2. Contact telephone company
D140800Disconnected by un-known reason1. Check modem and modem cable connection 2. Contact telephone company
D1409Disconnected by Bad Address1. Check modem and modem cable connection 2. Contact telephone company
D140900Disconnected by Bad Address1. Check modem and modem cable connection 2. Contact telephone company
D1410Disconnected by Unavailable1. Check modem and modem cable connection 2. Contact telephone company
D141000Disconnected by Unavailable1. Check modem and modem cable connection 2. Contact telephone company
D1500Modem dial connection timeout/Host is not responding1. Check the telephone line connection.2. Check host phone number
D1500001. Modem dial connection time-out (while dialing the modem).2. No response from host for 60 seconds.1. Check modem and modem cable connection 2. Contact telephone company
D1601Disconnected by Bad Address1. Check modem and modem cable connection 2. Contact telephone company
D160100Disconnected by Bad Address1. Check modem and modem cable connection 2. Contact telephone company
D1602Disconnected by Unavailable1. Check modem and modem cable connection 2. Contact telephone company
D160200Disconnected by Unavailable1. Check modem and modem cable connection 2. Contact telephone company
D1603Disconnected by Out of Order1. Check modem and modem cable connection 2. Contact telephone company
D160300Disconnected by Out of Order1. Check modem and modem cable connection 2. Contact telephone company
D1700No carrier (while sending/receiving data after dial connection)1. Check modem and modem cable connection 2. Contact telephone company
D170000No carrier (while sending/receiving data after dial connection)Check host.
D1701No Carrier during ENQ data receive from host1. Check modem and modem cable connection 2. Contact telephone company
D170100No Carrier during ENQ data receive from hostCheck host.
D1702No Carrier before sending data send to host1. Check modem and modem cable connection 2. Contact telephone company
D170200No Carrier before sending data send to hostCheck host.
D1703No Carrier during sending data send to host1. Check modem and modem cable connection 2. Contact telephone company
D170300No Carrier during sending data send to hostCheck host.
D1704No Carrier during ACK/NAK data send to host1. Check modem and modem cable connection 2. Contact telephone company
D170400No Carrier during ACK/NAK data send to hostCheck host.
D1705No Carrier during ACK/NAK data receive from host1. Check modem and modem cable connection 2. Contact telephone company
D170500No Carrier during ACK/NAK data receive from hostCheck host.
D1706No Carrier during receiving data1. Check modem and modem cable connection 2. Contact telephone company
D170600No Carrier during receiving dataCheck host.
D170700NAK retry error.1. Check modem and modem cable connection 2. Contact telephone company
D170800Send retry error1. Check modem and modem cable connection 2. Contact telephone company
D170900Modem initialize failCheck modem
D170XNo carrier during data sending/receivingafter the modem is connected.1. Check modem and modem cable connection 2. Contact telephone company
D170X00No carrier during data sending/receiving after the modem is connected.1. Check modem and modem cable connection 2. Contact telephone company
D171000Modem Comport FailedCheck modem
D1800No Dial Tone(in Modem dial connection)1. Check telephone line connection. 2. Check Modem.
D180000No Dial Tone(in Modem dial connection)Check telephone line connection. Test Modem.
D1900No Answer1. Check telephone line connection. 2. Check phone number.
D190000No Answer1. Contact telephone company (Check telephone line connection. Check phone number.)
D2000Dial BusyTry again later. Check phone number.
D200000Dial(Line) busyTry again later. Check phone number.
D2100Time out(30sec.) for initializing modem before Modem Dial connecting1. Check telephone line connection. 2. Check Modem.
D210000Time out(30sec.) for initializing modem before Modem Dial connectingCheck telephone line connection. Test Modem.
D2200not receiving EOT from HOST1. Check telephone line connection. 2. Check Modem.
D220000not receiving EOT from HOSTCheck telephone line connection. Test Modem. Check host.
D2300No response from Host - Dialing time out to Host1. Check telephone line connection. 2. Check Modem.
D230000No response from Host - Dialing time out to HostCheck telephone line connection. Test Modem. Check phone number.
D2500Cannot connect to the host1. Check telephone line connection
D250000Cannot connect to the hostCheck telephone line connection
D2510Timeout while Sending1. Check telephone line connection
D251000Timeout while SendingCheck telephone line connection
D2511Communication error while Sending1. Check telephone line connection
D251100Communication error while SendingCheck telephone line connection
D2512Socket error while Sending1. Check telephone line connection
D251200Socket error while SendingCheck telephone line connection
D2513Timeout while Receiving1. Check telephone line connection
D251300Timeout while ReceivingCheck telephone line connection
D2514Communication error while Receiving1. Check telephone line connection
D251400Communication error while ReceivingCheck telephone line connection
D2515Socket Error while Receiving1. Check telephone line connection
D251500Socket Error while ReceivingCheck telephone line connection
D3200No response from Host/Dialing time out to Host1. Check telephone line connection
D320000No response from Host/Dialing time out to HostCheck telephone line connection
D3201Outbound call is aborted1. Check telephone line connection. 2. Check Modem.
D320100Outbound call is abortedCheck telephone line connection. Test Modem.
D3202Fail to dial out1. Check telephone line connection. 2. Check Modem.
D320200Fail to dial outCheck telephone line connection. Test Modem.
D3203No Line Reply
D320300No Line Reply
D3204Get Line ID Failed
D320400Get Line ID Failed
D3205Modem Comport Failed
D320500Modem Comport Failed
D3206Call Failed
D320600Call Failed
D3207No Answer
D320700No Answer
D3208Modem Call Other Error
D320800Modem Call Other Error
D410000CRC MismatchCheck telephone line connection
D410100No CRC ReceivedMake sure that the host is using CRC
DA00100Expired cardCheck the valid date of card.
DA00200Unauthorized usageInquire your service provider.
DA00300PIN error1. Reenter the password correctly. 2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider.
DA00400Invalid PIN1. Reenter the password correctly. 2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider.
DA00500Bank unavailable1. Check the card whether usage or not. 2. Inquire about the problem.
DA00600Card not supportedCheck the card whether usage or not.
DA00700Insufficient fundsCheck the fund of account.
DA00800Ineligible transactionInquire your service provider.
DA00900Ineligible accountInquire your service provider.
DA01000Number of daily withdrawal exceededInquire your service provider.
DA01100Cannot process transactionInquire your service provider.
DA01110TIME OUTInquire your service provider.
DA01200EXPIRED CARD (RBSLynk) or INVALID SELECTED TRANSACTION ?(STANDARD1/2) or Amount too large (STANDARD3)- EXPIRED CARD Check the valid date of card. - INVALID SELECTED TRANSACTION Check the selected transaction - AMOUNT TOO LARGE Check the input amount during the transaction.
DA01300INVALID (RBSLynk) or INVALID AMOUNT (STANDARD1/2) or ACCOUNT CLOSED (STANDARD3)- INVALID 1. Reenter the password correctly. 2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider. - INVALID AMOUNT Check the input amount during transaction. - ACCOUNT CLOSED Check the account from bank.
DA01400PIN ERROR (RBSLynk) or INVALID CARD (COMMON)- PIN ERROR1. Reenter the password correctly. 2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider.- INVALID CARD Check the card whether usage or not.
DA01500BANK or NETWORK UNAVAILABLEInquire your service provider.
DA01600Withdrawal limit already reached1. Check the limit amount of withdrawal. 2. Check the total paid money from ATM.
DA01700Invalid AmountCheck the input amount during transaction.
DA01800External declineInquire your service provider.
DA01900System errorInquire your service provider.
DA02000SURCHARGE DISPLAY FAULTInquire your service provider.
DA02100UNAUTHORIZED USE (STANDARD1/2) or Routing lookup problem (STANDARD3)Inquire your service provider.
DA02200EXPIRED CARDCheck the valid date of card.
DA02300INVALID TRANSACTIONInquire your service provider.
DA02400PIN ERROR (RBSLynk) or EXCEEDS WITHDRAWAL LIMIT (STANDARD1/2) or INSUFFICIENT FUNDS (STANDARD3)- PIN ERROR?1. Reenter the password correctly. 2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider. - INSUFFICIENT FUNDSCheck the fund of account.
DA03000INELIGIBLE TRANSACTIONInquire your service provider.
DA03100INELIGIBLE ACCOUNTInquire your service provider.
DA03200NETWORK DOWNInquire your service provider.
DA03900INVALID CREDIT CARD ACCOUNTInquire about credit card account to bank.
DA0400ENTER WHOLE DOLLARS ONLYCheck the denomination of your ATM.
DA04100INSUFFICIENT FUNDSCheck the fund of account.
DA04200NO FURTHER WITHDRAWALSInquire your service provider.
DA04300LESSER DOLLAR - RETRYCheck the input amount during transaction. Except transfer transaction, user have to input more $1
DA04400LESSER WHOLE DOLLAR - RETRYCheck the input amount during transaction. Except transfer transaction, user have to input more $1
DA05000INVALID PIN1. Reenter the password correctly.2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider.
DA05200INVALID CHECKING ACCOUNTCheck the checking account.
DA05300INVALID SAVINGS ACCOUNTCheck the savings account.
DA05400EXPIRED CARDCheck the valid date of Card
DA05500BAD PIN1. Reenter the password correctly.2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider.
DA05700INVALID TRANSACTION FOR THIS CARDCheck the card whether usable or not.
DA05800INVALID TRANSACTION FOR THIS TERMINALInquire your service provider.
DA06100EXCEEDS WITHDRAWAL LIMITCheck the amount of withdrawal limit.
DA07000INVALID CARD - NOT A DEBIT CARDCheck the card whether usable or not
DA07100NO CREDIT ACCOUNT NUMBER FOUNDCheck card whether usable or not
DA07500BAD PIN (MULTIPLE TIMES)1. Reenter the password correctly.2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider.
DA07800NO ACCOUNT EXISTInquire your service provider.
DA08000INVALID DATECheck local date of ATM.
DA08300NOT VERIFIED PIN1. Reenter the password correctly.2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider.
DA08600NOT VERIFIED PIN1. Reenter the password correctly.2. If the same problem occurs, inject master key again by diagnostics or inquire your service provider.
DA09000INVALID TERMINAL TYPEInquire your service provider.
DA09100INVALID TERMINAL KEY (RBSLynk) or NO BANK RESPONSE (COMMON)Inquire your service provider.
DA09200INVALID ABA, SIC or ACCOUNT NUMBER (RBSLynk) or NO NETWORK RESPONSEInquire your service provider.
DA09300TERMINAL IS DEACTIVATEDInquire your service provider.
DA09500TEST TRANSACTION FOR OTHER THAN $0.00 (RBSLynk) or MISC. PROCESSING ERROR (STANDARD3)Inquire your service provider.
DA09700EXCEEDING STORE DAILY CREDIT LIMITCheck the maximum credit limit per day.
DA09800EXCEEDING STORE DAILY DEBIT LIMITCheck the maximum debit limit per day.
DA0xxx0Host Denial ErrorRefer to E7. Description for error code organization
DA11100Reversal DeclinedInquire your service provider.
Dxx011st Cassette Miss-feedCall your service personnel
Dxx02Incorrect bill countCall your service personnel
E0001RMS Port Failure1. Check telephone line connection. 2. Check RMS Port setting.
E000100RMS port failure1.Check RMS-related settings. 2.Check if the telephone line is connected and the status of the telephone line. 3.Check if the RMS host is alive. 4.Check the modem controller and logic.
E0002RMS Response Time out1. Check telephone line connection. 2. Check Modem.
E000200RMS response time-out1. Check RMS-related settings. 2. Check if the telephone line is connected and the status of the telephone line. 3. Check if the RMS host is alive. 4. Check the modem controller and logic.
E0003RMS Modem Failure1. Check telephone line connection. 2. Check Modem.
E000300RMS modem failure1.?Check RMS-related settings. 2.?Check if the telephone line is connected and the status of the telephone line. 3.?Check if the RMS host is alive. 4.?Check the modem controller and logic.
E0004RMS No Dial Tone1. Check telephone line connection. 2. Check Modem.
E000400RMS no dial tone1. Check RMS-related settings. 2. Check if the telephone line is connected and the status of the telephone line. 3. Check if the RMS host is alive. 4. Check the modem controller and logic.
E0005RMS MODEM Disconnection time out1. Check telephone line connection. 2. Check Modem.
F0001Number of Bill is not inputtedEnter number of bill. (required)
F000100Number of Bill is not inputtedEnter number of bill. (required)
F0002Parameter is not properly set (Surcharge Owner)Enter surcharge owner. (required)
F000200Parameter is not properly set (Surcharge Owner)Enter surcharge owner. (required)
F0003Parameter is not properly set (Surcharge Amount)Enter surcharge amount. (required)
F000300Parameter is not properly set (Surcharge Amount)Enter surcharge amount. (required)
F0004Parameter is not properly set (Adver. Text refreshing timer)Enter Ad text refresh timer.
F000400Parameter is not properly set (Adver. Text refreshing timer)Enter Ad text refresh timer.
F0005Parameter is not properly set (Advertisement text)Enter Ad text.
F000500Parameter is not properly set (Advertisement text)Enter Ad text.
F0006Parameter is not properly set (Dispense limit)Enter Dispense limit.
F000600Parameter is not properly set (Dispense limit)Enter Dispense limit.
F0007Parameter is not properly set (Denomination)Enter Denomination. (required)
F000700Parameter is not properly set (Denomination)Enter Denomination. (required)
F0008Parameter is not properly set (Fast Cash)Enter Fast Cash amount.
F000800Parameter is not properly set (Fast Cash)Enter Fast Cash amount.
F0009Master Key Index invalidCheck Master key index.
F000900Master Key Index invalidCheck Master key index.
F000AMaster Key emptyEnter Master key. (required)
F000A00Master Key emptyEnter Master key. (required)
F000BHost Phone Number is not inputtedEnter Host phone number. (required)
F000B00Host Phone Number is not inputtedEnter Host phone number. (required)
F000CError Retry Timer is not inputtedEnter Retry timer.
F000C00Error Retry Timer is not inputtedEnter Retry timer.
F000DRMS Password is not inputted in RMS EnableEnter RMS password.
F000D00RMS Password is not inputted in RMS EnableEnter RMS password.
F000ERMS Phone Number is not inputted in RMS EnableEnter RMS phone number.
F000E00RMS Phone Number is not inputted in RMS EnableEnter RMS phone number.
F000FTerminal Number is not inputtedEnter Terminal number. (required)
F000F00Terminal Number is not inputtedEnter Terminal number. (required)
F0010Routing ID is not inputtedEnter Routing ID. (required)
F001000Routing ID is not inputtedEnter Routing ID. (required)
F0011Master Key Serial Number is not inputtedEnter Master key serial number.
F001100Master Key Serial Number is not inputtedEnter Master key serial number.
F0012Non-Cash Type text is not inputtedEnter Non-cash type text.
F001200Non-Cash Type text is not inputtedEnter Non-cash type text.
F0013Parameter is not properly setCheck proper parameters in setting.
F001300Parameter is not properly setCheck proper parameters in setting.
F0014NVRAM FailureTry to clear NVRAM
F001400NVRAM FailureTry to clear NVRAM
F0015ATM Serial No. EmptyEnter ATM serial number. (required)
F001500ATM Serial No. EmptyEnter ATM serial number. (required)
F0016Default master password was not changed
F001600Default master password was not changed
F001FMachine serial number is not set
F001F00Machine serial number is not setCheck serial number. 2. Set serial number.
F002FHost type is not set
F002F00Host type is not setCheck host type. 2. Set host type.
F003FCommunication ID invalid (only triton)
F003F00Communication ID invalid (only triton)Contact to technician support team .
F004FEPP(Pinpad) key mode is invalid1. Check modem cable 2. Contact to technical support team
F004F00EPP(Pinpad) key mode is invalid1. Check modem cable 2. Contact to technician support team
F005FDenomination is invalid1. Check modem cable 2. Contact to technical support team
F005F00Denomination is invalid1. Check modem cable 2. Contact to technician support team
F006FFailed Host Connection!
F006F00Failed Host Connection!1. Check Host Connection. 2. Contact to technician support team.
F007F00Invalid Exchange RateDownload the exchange rate from RMS
F00FF00Failed to write Journal1.Back up journal to thumb drive 2.Clear journal 3.Reboot ATM
FFFFFFFNVRAM is broken1. Reset Master Password 2. Clear NVRAM
POWERABUPS ABNORMAL
POWERACPOWER OUT OR AC OFF
POWERBABATTERY LOW
SDN01Service Panel (SPL) communication errorCheck the cables and connections
SDN0100Service Panel (SPL) communication errorCheck the cables and connections.
T1001Database Access ErrorTry to download journal and may need to reformat the drive.
t500110Time out between S1 and S2 (jam or long envelop) ? StackClear jam.
t500120Time out between S2 and S3 (jam or long envelop) ? StackClear jam.
t500200No envelop in entry sensor (wait time 3 sec) ? InsertRetry to insert envelope.
t500210Time out (jam or long envelop) ? InsertClear jam.
t500220Short envelop ? InsertRetry to insert envelope.
t500230Shutter not open ? InsertCheck shutter.
t500240Detect envelop on belt - InsertClear jam.
t500250Bin in wrong position ? InsertCheck bin.
t500260Bin full - InsertCheck bin. Clear jam.
t500270Printer head closed ? InsertCheck printer head.
t500280Printer head in wrong position ? InsertCheck printer head and ink cartridge.
t500290Bin Shutter Open Error ? InsertCheck bin shutter.
t500310Shutter not open ? RejectCheck shutter.
t500330Time out when envelope moving S2->S1 - RejectCheck belts. Clear jam.
t500410Time out - Close shutterCheck shutter.
t500510Time out - Open shutterCheck shutter.
t500600Check Sum Error ? DownloadTry download again. Check EP.
t500610Unknown Device type ( non-support Flash Memory) ? DownloadCheck Memory device type.
t500620Erase Error(Flash Memory Erase) ?DownloadCheck Memory device type.
t500630Flash Memory Sector size error ? DownloadCheck Memory device type.
t500640Program Error(fail to write Flash memory) ? DownloadTry download again. Check EP. Check Memory device type.
t500700Print Data Error ( char > 50 ) - PrintCheck EP.
t500710Printer jam ? PrintCheck printer.
t500720Envelope in wrong position for printing ( S2, S3 no detection ) ? PrintCheck envelope. Clear jam.
t500730Printer head closed ? PrintCheck printer head.
t500810Time out ? Open Printer headCheck printer head.
t500820Detect envelope on S3 or S4 ? Open Printer headCheck envelope. Clear jam.
t500910Time out ? Close Printer headCheck printer head.
t500920Detect envelope on S3 or S4 ? Close Printer headCheck envelope. Clear jam.
t501000Printer head Close Error ? Pre-fireCheck printer head.
t501010Printer head position Error ? Pre-fireCheck printer head and ink cartridge.
t501100Shutter Open Error ? InitializeCheck shutter.
t501110Shutter Close Error ? InitializeCheck shutter.
t501120Printer head Open Error ? InitializeCheck printer head.
t501130Detect envelop on the belt ? InitializeCheck envelope. Clear jam.
t501140Printer head Close Error ? InitializeCheck printer head.
t501150No bin detected - InitializeCheck bin.
t501160Fail to operate Solenoid ? InitializeCheck solenoid.
t501170Printer head in wrong position ? InitializeCheck printer head and ink cartridge.
t501180Bin shutter Open Error - InitializeCheck bin shutter.