GenMega


ERROR CODEERROR DESCRIPTIONSOLUTION
0NormalNo Error
20001No cassette detectedRemove and replace the cassette
20002Low cash levelAdd more cash in the cassette
20003Reject bin fullRemove the notes from the reject bin, then do CST Total
20004Vault Door OpenClose the vault Door / Check Vault Door Sensor
20005CDU type mismatchCheck CDU type - System Setup - Device Setup
20010Receipt Paper JamClear printer of any paper, then reinstall roll
20012Receipt Printer Feed Lever OpenClose the printer feed lever
20013Receipt Paper EmptyReplace the receipt roll
20014Thermal print head overheatedCheck thermal print head, may require service
20016Note detected in outlet of CDUClear notes at outlet of CDU or check outlet sensor
20215CDU detects blocked sensor prior to dispenseCheck for blocked sensor - Clean Sensors
21315CDU detects blocked sensor prior to dispenseCheck for blocked sensor - Clean Sensors
21A15CDU detects blocked sensor prior to dispenseCheck for blocked sensor - Clean Sensors
21B15CDU detects blocked sensor prior to dispenseCheck for blocked sensor - Clean Sensors
24A15CDU detects blocked sensor prior to dispenseCheck for blocked sensor - Clean Sensors
24B15CDU detects blocked sensor prior to dispenseCheck for blocked sensor - Clean Sensors
A0101Receipt Printer Feed Lever OpenClose the feed lever
A0102Thermal print head overheatedCheck thermal print head, may require service
A0103Receipt Paper JamClear printer of any paper, then reload roll
A0104Paper load errorRemove and reinstall the receipt roll
A0105Paper check errorRemove Jammed paper and road again
A0108Cutter S/W check errorInspect printer for paper jam
A0801Receipt printer feed lever openMake sure feed lever is closed
A0802Thermal print head overheatedCheck thermal print head, may require service
A0803Receipt paper jamClear printer of any paper, then reinstall roll
A0804Paper setting errorReinstall paper roll
A0805Paper check errorClear printer of any paper, then reinstall roll
A0808Cutter S/W check errorInspect printer for paper jam
ADN01No response from printer in 30 sec. after send commandCheck Cable from mainboard to printer, check DIP switch
ADN0FNo response from printer in 30 sec. after send commandCheck Cable from mainboard to printer, check DIP switch
ADN11No response from printer after 3 retriesCheck Cable from mainboard to printer, check DIP switch
ADN12No response from printer (ENQ-ACK after 5 retry of ENQ)Check Cable from mainboard to printer, check DIP switch
ADN13No response from printerCheck Cable from mainboard to printer, check DIP switch
C0010No notes before presenting or sensor(PCAM) errorCheck path before Presenter or PCAM sensor
C0014Base of Stacker close failure at PCDU/HPCDUCheck Presenter unit
C0015Base of Stacker Open failure at PCDU/HPCDUCheck Presenter unit
C0016Jamming at Stacker during presenting at PCDU/HPCDUClear jammed notes at Presenter
C0017Jamming at Stacker during presenting at PCDU/HPCDUClear jammed notes at Presenter
C0018Jamming at Exit during presenting at PCDU/HPCDUClear jammed notes at Presenter
C0019Exit sensor failure(PEXT) at PCDU/HPCDUCheck Exit sensor(PEXT)
C0020Withdrawal time out at PCDU/HPCDUCheck note path or Presenter unit
C0024Presenter is not normal position at PCDU/HPCDUCheck Presenter unit
C0025No notes at Exit before retracting at PCDU/HPCDUCheck note path or Presenter unit
C0026Jamming at Exit during retracting at PCDU/HPCDUClear notes at Exit
C0027Jamming at Exit during retracting at PCDU/HPCDUClear notes at Exit
C0029Jamming at Stacker during retracting at PCDU/HPCDUClear notes at Stacker
C0030Main motor failureCheck CDU main motor and encoder sensor
C0031Sub Main motor failure at MCDU/HCDU/PCDU/RCDUCheck Sub Main motor
C0032Inlet(SKLB/SKRB) sensor failure at the second cassetteCheck Inlet(SKLB/SKRB) sensor at the second cassette
C0034Jamming at Stacker during retracting at PCDU/HPCDUClear notes at Stacker
C0035Jamming at Reject during retracting at PCDUClear notes at Reject path
C0036Outlet Sensor blocked while initializingClear notes at Outlet sensor
C0037Double-Detect Sensor ErrorCheck Double-Detect sensor
C0039Reject Diverter failure or Solenoid failureCheck Reject Diverter or Solenoid
C003AMore than 4 notes requested in test modeReload application software
C0041More than 5 re-dispense after last note dispenseCheck cassette installation, note setting
C0042Jamming at Stacker when initializing at PCDU/HPCDUClear notes at Stacker
C0043Number of rejected notes exceeded 20 notesDo reject analysis for cause of reject
C004410 notes rejected consecutivelyDo reject analysis for cause of reject
C0045Note miscount detectedCheck CDU Data for this transaction on journal entry
C0046Jamming at Exit when initializing at PCDU/HPCDUClear notes at Exit
C00471'st cassette misfeed errorClean CST rollers, verify there is cash in the CST
C0048Jamming at Reject when initializing at PCDUClear notes at Reject path
C0049zero notes requestedCheck data connection from mainboard to dispenser
C004ADispense sensor timeoutRemove any notes from the dispenser
C004BShutter failure to open during presentingCheck Shutter open/close
C004D1'st cassette not detectedCheck position of 1'st cassette
C004E2nd cassette not detectedCheck position of 2'nd cassette
C004FMore than 65 seconds passed at dispensingCheck cassette installation, Note setting
C0050Power failure during dispenseCheck CDU Data for this transaction on journal entry
C0051Dispensing of more than 150 notes requestedCheck CDU Data for this transaction on journal entry
C00521'st cassette exit sensor blocked after dispensingCheck 1'st cassette exit sensor
C0054Count sensor blocked during dispensingCheck Count sensor
C0058Note count mismatch (# at reject gate(?)
< # at count(?))
Check Note path
C0059Note jam occurred while initializingClear jammed notes
C005B2'nd cassette misfeed errorCheck 2'nd cassette installation and Note Settings
C00603'rd cassette exit sensor blocked after dispensingCheck 3'rd cassette exit sensor
C00623'rd cassette exit sensor blockedCheck 3'rd cassette exit sensor
C006ANote from 2'nd CST not arriving at double timing sensorCheck Note path
C00704'th cassette exit sensor blocked after dispensingCheck 4'th cassette exit sensor
C00724'th cassette exit sensor blockedCheck 4'th cassette exit sensor
C007ANote from 4'th CST not arriving at double timing sensorCheck Note path
C007BSensor block during initializeCheck Note path and sensor
C007C4'th cassette misfeed errorCheck 4'th cassette installation and Note Settings
C007D4'th cassette not detectedCheck 4'th cassette installation
C00802'nd cassette exit sensor blocked after dispensingCheck 2'nd cassette exit sensor
C0081Double detect timing sensor blocked during dispensingCheck Double detection timing sensor
C0082Note from cassette not arriving at double timing sensorCheck Note path and sensor
C0083Reject gate timing sensor (L) blocked during dispensingCheck Reject gate timing sensor(L)
C0084Reject gate timing sensor (R) blocked during dispensingCheck Reject gate timing sensor(R)
C0085Note Feed timeout (Double timing sensor)Check Note path and sensor(Double timing ~ GTRL)
C0086Note not arriving at count sensor during dispensingCheck Note path and sensor
C009ANote from 3'rd CST not arriving at double timing sensorCheck Note path and sensor
C009D3'rd cassette not detectedCheck 3'rd cassette installation and Note Settings
C009F3'rd cassette misfeed errorCheck 3'rd cassette installation
C00A0Communication failure with shutter(Sending)Check connection between CDU and shutter
C00A1Communication failure with shutter(Sending)Check connection between CDU and shutter
C00A2Communication failure with shutter(Receiving)Check connection between CDU and shutter
C00A3Communication failure with shutter(Receiving)Check connection between CDU and shutter
C00B3Shutter close failureCheck Shutter open/close
C00B4Shutter open failureCheck Shutter open/close
CDN00CDU No Response during idle timeCheck connection between Main board and CDU
CDN01CDU did not respond to commandCheck connection between Main board and CDU
CDN0FCDU did not respond to commandCheck connection between Main board and CDU
CDN11No response from CDU following 3 retriesCheck connection between Main board and CDU
CDN12No Response (ENQ-ACK) after 5 retry of ENQCheck connection between Main board and CDU
CDN13No Response after 5 attempts (STX- BCC timeout)Check connection between Main board and CDU
D0001Modem initialization errorCheck modem using test in diagnostics
D0002Reversal transaction failureCheck CDU Data for this transaction on journal entry
D0012Invalid transactionError reported from Host processor
D0013Invalid amountError reported from Host processor
D0014Invalid card numberError reported from Host processor
D0020Surcharge screen was not displayedError reported from Host processor
D0024Exceeds withdrawal limitError reported from Host processor
D0039No credit accountError reported from Host processor
D0051Insufficient fundsError reported from Host processor
D0052No checking accountError reported from Host processor
D0053No saving accountError reported from Host processor
D0054Expire cardError reported from Host processor
D0055Incorrect PINError reported from Host processor
D0057Transaction not permitted (Card)Error reported from Host processor
D0058Transaction not permitted (Terminal)Error reported from Host processor
D0061Exceeds withdrawal limitError reported from Host processor
D0075PIN attempts exceededError reported from Host processor
D0078No accountError reported from Host processor
D0080Invalid dateError reported from Host processor
D0083Can not verify PINError reported from Host processor
D0086Can not verify PINError reported from Host processor
D0091Bank unavailableError reported from Host processor
D0092System unavailableError reported from Host processor
D0093Transaction serial number mismatchError reported from Host processor
D0094Record format mismatchError reported from Host processor
D0095Routing ID mismatchVerify Routing ID number
D0096Terminal ID mismatchVerify Terminal ID number
D0097Response type mismatch (Reversal)Error reported from Host processor
D0098Response type mismatch (Day close)Error reported from Host processor
D0099Response type mismatch (Config)Error reported from Host processor
D009AResponse type mismatch (Transaction)Error reported from Host processor
D009BSTX errorError reported from Host processor
D009CETX errorError reported from Host processor
D009DFS out (after Response code)Error reported from Host processor
D009EFS out (after Retrieval reference number)Error reported from Host processor
D009FFS out (after System trace audit number)Error reported from Host processor
D00A0FS out (after Account balance)Error reported from Host processor
D00A1FS out (after Available balance)Error reported from Host processor
D00A2FS out (after Surcharge amount)Error reported from Host processor
D00A3FS out (after Authorization response text)Error reported from Host processor
D00A4ETX wrong positionError reported from Host processor
D00A5FS out (after Total cash dispense amount)Error reported from Host processor
D00A6FS out (after Total noncash dispense amount)Error reported from Host processor
D00A7FS out (after Total surcharge amount)Error reported from Host processor
D00A8FS out (after Config surcharge amount)Error reported from Host processor
D00A9ETX out (Config)Error reported from Host processor
D00ACInvalid data received from host (MAC data mismatch)Error reported from Host processor
D0101Expired cardError reported from Host processor
D0102Unauthorized usageError reported from Host processor
D0103PIN errorError reported from Host processor
D0104Invalid PINError reported from Host processor
D0105Bank unavailableError reported from Host processor
D0106Card not supportedError reported from Host processor
D0107Insufficient fundsError reported from Host processor
D0108Ineligible transactionError reported from Host processor
D0109Ineligible accountError reported from Host processor
D0110Number of daily withdrawals exceededError reported from Host processor
D0111Cannot process transactionError reported from Host processor
D0112Amount too largeError reported from Host processor
D0113Account closedError reported from Host processor
D0114PIN attempts exceededError reported from Host processor
D0115Database problemError reported from Host processor
D0116Withdrawal limit already reachedError reported from Host processor
D0117Invalid amountError reported from Host processor
D0118External declineError reported from Host processor
D0119System errorError reported from Host processor
D0120Contact card issuerError reported from Host processor
D0121Routing lookup problemError reported from Host processor
D0122Message edit errorError reported from Host processor
D0123Transaction not supportedError reported from Host processor
D0124Insufficient fundsError reported from Host processor
D0125Western Union sender data errorError reported from Host processor
D0126Western Union receiver data errorError reported from Host processor
D0127CRC errorError reported from Host processor
D0300Modem is not respondingVerify modem function using diagnostics
D1100Cannot receive ENQ from HOSTCheck programming, check modem in diagnostics
D1200Transmission ErrorCheck Modem Controller
D1300Receiving NAK more than 3 timesCheck HOST
D1401Disconnected - unknown reasonDisconnected
D1402Disconnected - Remote Party rejected callDisconnected
D1403Disconnected - Local phone picked upDisconnected
D1404Disconnected - ForwardedDisconnected
D1405Disconnected - UnreachableDisconnected
D1406Disconnected - CongestionDisconnected
D1407Disconnected - IncompatibleDisconnected
D1408Disconnected - Unknown ReasonDisconnected
D1500Modem connection timeout - host not respondingCheck telephone line
D1601Disconnected - Invalid AddressDisconnected, Bad Address
D1602Disconnected - UnavailableDisconnected, Unavailable
D1700Com Error (call dropped after connection)Verify programming, check telephone line quality
D1701Com Error (while receiving ENQ data from host)Verify programming, check telephone line quality
D1702Com Error (before sending data to host)Verify programming, check telephone line quality
D1703Com Error (while sending data to host)Verify programming, check telephone line quality
D1704Com Error (while sending ACK/NAK data)Verify programming, check telephone line quality
D1705Com Error (while receiving ACK/NAK data)Verify programming, check telephone line quality
D1706Com Error (while receiving data from host)Verify programming, check telephone line quality
D1800No Dial ToneVerify phone line using PHONE test port on mainboard
D1900No AnswerVerify programming, check phone line quality
D2000Phone Line BusyVerify programming, check phone line quality
D2100Modem timeout (30sec.) while initializingVerify modem function using diagnostics
D2200Not receiving EOT from HOSTVerify programming, check modem using diagnostics
D2300No response (Dialing time out to host)Verify programming, check modem using diagnostics
D2500Cannot connect to the hostVerify programming, check TCP/IP settings
D2510Timeout while sending dataVerify programming, check TCP/IP settings
D2511Communication error while sending dataVerify programming, check TCP/IP settings
D2512Socket error while sending dataVerify programming, check TCP/IP settings
D2513Timeout while receiving dataVerify programming, check TCP/IP settings
D2514Communication error while receiving dataVerify programming, check TCP/IP settings
D2515Socket error while receiving dataVerify programming, check TCP/IP settings
D2516Wireless Configuration errorVerify programming, check Wireless setting
D2600SSL Certification Read Error
SSL Certification Verify Error
Cannot read the Certificate file being loaded
D2601Certificate file is not matching host
D3200No response (Time out to Host)Verify programming, check modem using diagnostics
D3201Outbound call abortedVerify programming, check modem using diagnostics
D3202Failure to connect (modem)Verify programming, check modem using diagnostics
E0001RMS port failureCheck programming for RMS
E0002RMS response time outVerify programming, check modem using diagnostics
E0003RMS modem failureVerify programming, check modem using diagnostics
E0004RMS no dial toneVerify programming, check modem using diagnostics
E0005RMS modem disconnectVerify programming, check modem using diagnostics
F0001Number of bills has not been enteredSettlement Menu, Input number of Bills
F0002Parameter has not been set (Surcharge Owner)Customer Setup Menu, set Surcharge Owner
F0003Parameter has not been set (Surcharge Amount)Customer Setup Menu, set Surcharge Amount
F0004Parameter has not been set (Adver. Text refresh timer)Customer Setup Menu, set Advertisement Refresh timer
F0005Parameter has not been set (Advertisement text)Customer Setup Menu, set Advertisement text
F0006Parameter has not been set (Dispense limit)Transaction Setup Menu, set Dispense Limit
F0007Parameter has not been set (Denomination)Transaction Setup Menu, set Denomination
F0008Parameter has not been set (Fast Cash)Transaction Setup Menu, set Fast Cash Value
F0009Master Key index invalidHost Setup Menu, set Master Key index
F000AMaster Key is emptyHost Setup Menu, input Master Key
F000BHost Phone number has not been enteredHost Setup Menu, set Host Phone Number
F000CError Retry timer has not been enteredHost Setup Menu, set Error Retry Timer
F000DRMS Password has not been setHost Setup Menu, set RMS Password
F000ERMS Phone Number has not been enteredHost Setup Menu, set RMS Phone Number
F000FTerminal ID has not been enteredHost Setup Menu, set Terminal Number
F0010Routing ID has not been enteredHost Setup Menu, set Routing ID
F0011Master Key Serial Number has not been enteredHost Setup Menu, input Master Key Serial Number
F0012Non-Cash item text has not been enteredTransaction Setup Menu, set Non- Cash Type
F0013NVRAM FailureTransaction Setup Menu, set Non- Cash Value
F0014NVRAM FailureCheck Battery on mainboard, Critical Failure
F0015ATM Serial No. EmptySet Serial Number
F0016Default Master Password is not changedChange the default master password
F0017Abnormal system clockCheck system clock
F0020Host IP Address has not been enteredSet HOST IP address
F0021RMS IP or Port has not been enteredSet RMS IP address
F0022SSL Activation Code is not validCheck and enter SSL Activation Code again
TOUCHTouch screen failureCheck Touch Screen or cable
SDN01SPL Communication ErrorCheck the TSPL Status
PDN01PINPAD Communication ErrorCheck EPP status or cable
MDN01CARD READER Communication ErrorCheck CARD READER status or cable